Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot; Anders Schreiner Mørup-Petersen; Niels Bjørn-Andersen

Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot, Anders Schreiner Mørup-Petersen, Niels Bjørn-Andersen

University of New South Wales

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

Originalsprog	Engelsk
Titel	Proceedings of the 13th International Bled Electronic Commerce Conference : The End of the Beginning
Redaktører	Stefan Klein, Bob O'Keefe, Jože Gricar, Mateja Podlogar
Antal sider	18
Udgivelsessted	Kranj
Forlag	Moderna Organizacija
Publikationsdato	2000
Sider	69-86
Status	Udgivet - 2000
Begivenhed	The 13th International Bled Electronic Commerce Conference. 2000: Electronic Commerce "The end of the beginning" - Bled, Slovenien Varighed: 19 jun. 2000 → 21 jun. 2000 Konferencens nummer: 13

Konference

Konference	The 13th International Bled Electronic Commerce Conference. 2000
Nummer	13
Land/Område	Slovenien
By	Bled
Periode	19/06/2000 → 21/06/2000

Bibliografisk note

O

Emneord

Evaluering
Virksomhedens hjemmeside

Handle.net

Persistent link

Citationsformater

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Elliot, SR, Mørup-Petersen, AS & Bjørn-Andersen, N 2000, Towards a Framework for Evaluation of Commercial Web Sites. i S Klein, B O'Keefe, J Gricar & M Podlogar (red), Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning. Moderna Organizacija, Kranj, s. 69-86, The 13th International Bled Electronic Commerce Conference. 2000, Bled, Slovenien, 19/06/2000.

Towards a Framework for Evaluation of Commercial Web Sites. / Elliot, Stephen Ross; Mørup-Petersen, Anders Schreiner; Bjørn-Andersen, Niels.
Proceedings of the 13th International Bled Electronic Commerce Conference: The End of the Beginning. red. / Stefan Klein; Bob O'Keefe; Jože Gricar; Mateja Podlogar. Kranj: Moderna Organizacija, 2000. s. 69-86.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - Towards a Framework for Evaluation of Commercial Web Sites

AU - Elliot, Stephen Ross

AU - Mørup-Petersen, Anders Schreiner

AU - Bjørn-Andersen, Niels

N1 - Conference code: 13

PY - 2000

Y1 - 2000

N2 - The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

AB - The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.

KW - Evaluering

KW - Virksomhedens hjemmeside

M3 - Article in proceedings

SP - 69

EP - 86

BT - Proceedings of the 13th International Bled Electronic Commerce Conference

A2 - Klein, Stefan

A2 - O'Keefe, Bob

A2 - Gricar, Jože

A2 - Podlogar, Mateja

PB - Moderna Organizacija

CY - Kranj

T2 - The 13th International Bled Electronic Commerce Conference. 2000

Y2 - 19 June 2000 through 21 June 2000

ER -