Towards a Framework for Evaluation of Commercial Web Sites

Stephen Ross Elliot, Anders Schreiner Mørup-Petersen, Niels Bjørn-Andersen

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Abstrakt

    The paper seeks to address industry uncertainties and consumer concerns with commercial Internet sites by developing a framework identifying factors and facilities for business-to-consumer web-sites. Based on a literature review of consumer adoption on on-line retailing and more specifically, on a literature review of web-site evaluations. A framework with 6 categories each consisting of 5 elements is furthermore defined. This framework has been applied in an assessment of web-sites of 100 companies. None of these are 'pure players'. They all have roots in the industrial age and not in the digital age. The framework is presented in the paper, and the results of the assessment are reported.
    OriginalsprogEngelsk
    TitelProceedings of the 13th International Bled Electronic Commerce Conference : The End of the Beginning
    RedaktørerStefan Klein, Bob O'Keefe, Jože Gricar, Mateja Podlogar
    Antal sider18
    UdgivelsesstedKranj
    ForlagModerna Organizacija
    Publikationsdato2000
    Sider69-86
    StatusUdgivet - 2000
    BegivenhedThe 13th International Bled Electronic Commerce Conference. 2000: Electronic Commerce "The end of the beginning" - Bled, Slovenien
    Varighed: 19 jun. 200021 jun. 2000
    Konferencens nummer: 13

    Konference

    KonferenceThe 13th International Bled Electronic Commerce Conference. 2000
    Nummer13
    LandSlovenien
    ByBled
    Periode19/06/200021/06/2000

    Bibliografisk note

    O

    Emneord

    • Evaluering
    • Virksomhedens hjemmeside

    Citationsformater