Theorizing About Socio-Technical Approaches to HCI

José Abdelnour-Nocera; Torkil Clemmensen

doi:10.1007/978-3-030-05297-3_17

Theorizing About Socio-Technical Approaches to HCI

José Abdelnour-Nocera, Torkil Clemmensen

Institut for Digitalisering

University of West London

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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Abstract

In this paper, we theorize about Socio-Technical approaches to HCI. The Socio-Technical tradition indicates that looking at design only or mainly from a technical design side is insufficient to design systems for work and workers; instead the social and the technical need to be co-designed and contingent on characteristics of the context, the organisation, and its historical development. However, it also argued that this tradition does not provide enough handles for the design of interactive technologies for users. We present Socio-Technical HCI as a distinct field of knowledge outlining the Socio-Technical traditions where it is rooted, and illustrate these with three different conceptual frameworks that have been used to support the design, development, and evaluation of interactive systems. These frameworks are Cognitive Work Analysis, Human-Work Interaction Design, and Technological Frames. These frameworks are compared and analysed in terms of what are a balanced and comprehensive way to in address socio-technical, contextual, and design issues in HCI. It is argued why Human-Work Interaction Design is best placed to address these issues.

Originalsprog	Engelsk
Titel	Human Work Interaction Design. Designing Engaging Automation : Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018
Redaktører	Barbara Rita Barricelli, Virpi Roto, Torkil Clemmensen, Pedro Campos, Arminda Lopes, Frederica Gonçalves, José Abdelnour-Nocera
Antal sider	21
Udgivelsessted	Cham
Forlag	Springer
Publikationsdato	2019
Sider	242-262
ISBN (Trykt)	9783030052966
ISBN (Elektronisk)	9783030052973
DOI	https://doi.org/10.1007/978-3-030-05297-3_17
Status	Udgivet - 2019
Begivenhed	The 5th Human-Work Interaction Design. HWID 2018 - Espoo, Finland Varighed: 20 aug. 2018 → 21 aug. 2018 Konferencens nummer: 5 https://blogs.aalto.fi/hwid2018/

Konference

Konference	The 5th Human-Work Interaction Design. HWID 2018
Nummer	5
Land/Område	Finland
By	Espoo
Periode	20/08/2018 → 21/08/2018
Internetadresse	https://blogs.aalto.fi/hwid2018/

Navn	IFIP Advances in Information and Communication Technology
Vol/bind	544
ISSN	1868-4238

Emneord

Socio-technical
Human-computer interaction
Human work interaction design
Cognitive work analysis
Technological frames

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Abdelnour-Nocera, J., & Clemmensen, T. (2019). Theorizing About Socio-Technical Approaches to HCI. I B. R. Barricelli, V. Roto, T. Clemmensen, P. Campos, A. Lopes, F. Gonçalves, & J. Abdelnour-Nocera (red.), Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018 (s. 242-262). Springer. https://doi.org/10.1007/978-3-030-05297-3_17

Abdelnour-Nocera, José ; Clemmensen, Torkil. / Theorizing About Socio-Technical Approaches to HCI. Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. red. / Barbara Rita Barricelli ; Virpi Roto ; Torkil Clemmensen ; Pedro Campos ; Arminda Lopes ; Frederica Gonçalves ; José Abdelnour-Nocera. Cham : Springer, 2019. s. 242-262 (IFIP Advances in Information and Communication Technology, Bind 544).

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abstract = "In this paper, we theorize about Socio-Technical approaches to HCI. The Socio-Technical tradition indicates that looking at design only or mainly from a technical design side is insufficient to design systems for work and workers; instead the social and the technical need to be co-designed and contingent on characteristics of the context, the organisation, and its historical development. However, it also argued that this tradition does not provide enough handles for the design of interactive technologies for users. We present Socio-Technical HCI as a distinct field of knowledge outlining the Socio-Technical traditions where it is rooted, and illustrate these with three different conceptual frameworks that have been used to support the design, development, and evaluation of interactive systems. These frameworks are Cognitive Work Analysis, Human-Work Interaction Design, and Technological Frames. These frameworks are compared and analysed in terms of what are a balanced and comprehensive way to in address socio-technical, contextual, and design issues in HCI. It is argued why Human-Work Interaction Design is best placed to address these issues.",

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Abdelnour-Nocera, J & Clemmensen, T 2019, Theorizing About Socio-Technical Approaches to HCI. i BR Barricelli, V Roto, T Clemmensen, P Campos, A Lopes, F Gonçalves & J Abdelnour-Nocera (red), Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. Springer, Cham, IFIP Advances in Information and Communication Technology, bind 544, s. 242-262, The 5th Human-Work Interaction Design. HWID 2018, Espoo, Finland, 20/08/2018. https://doi.org/10.1007/978-3-030-05297-3_17

Theorizing About Socio-Technical Approaches to HCI. / Abdelnour-Nocera, José; Clemmensen, Torkil.
Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. red. / Barbara Rita Barricelli; Virpi Roto; Torkil Clemmensen; Pedro Campos; Arminda Lopes; Frederica Gonçalves; José Abdelnour-Nocera. Cham: Springer, 2019. s. 242-262 (IFIP Advances in Information and Communication Technology, Bind 544).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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Abdelnour-Nocera J, Clemmensen T. Theorizing About Socio-Technical Approaches to HCI. I Barricelli BR, Roto V, Clemmensen T, Campos P, Lopes A, Gonçalves F, Abdelnour-Nocera J, red., Human Work Interaction Design. Designing Engaging Automation: Revised Selected Papers of the 5th IFIP WG 13.6 Working Conference. HWID 2018. Cham: Springer. 2019. s. 242-262. (IFIP Advances in Information and Communication Technology, Bind 544). doi: 10.1007/978-3-030-05297-3_17