The Work to Make Coordination Technologies Work

Ina Wagner, Kjeld Schmidt

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Abstract

Motivated by the long-standing concern in CSCW with the state of digital coordination technologies and the ensuing accumulated empirical evidence of how the shortcomings of coordination technologies are handled in practice, this paper presents four examples of coordination technologies and coordinative artifacts that show how workers cope with their shortcomings through workarounds and hacks: CAD systems in architectural practice; the medical record in a cardiology clinic and the problem of ICD data; the IMDS database in the car industry; and the problems of making MRP systems work for the purpose of local planning. Concluding with the question what is required to support workers in their cooperative effort to ‘make coordination systems work’, the notion of computer support for ‘peer-to-peer plan management’ is introduced.
OriginalsprogEngelsk
TitelProceedings of the 22nd European Conference on Computer-supported Cooperative Work : The International Venue on Practice-centered Computing on the Design of Cooperation Technologies
RedaktørerCatia Prandi, Luigi De Russis
Antal sider16
UdgivelsesstedSiegen
ForlagEuropean Society for Socially Embedded Technologies (EUSSET)
Publikationsdato6 jun. 2024
DOI
StatusUdgivet - 6 jun. 2024
NavnReports of the European Society for Socially Embedded Technologies
ISSN2510-2591

Emneord

  • Digital coordination technologies
  • Coordinative practices
  • Coordinative artifacts
  • CAD systems
  • MRP systems
  • Medical record
  • IMDS database

Citationsformater