The Role of Photograph Aesthetics on Online Review Sites: Effects of Management- versus Traveler-generated Photos on Tourists’ Decision Making

Ben Marder*, Antonia Erz, Robert Angell, Kirk Plangger

*Corresponding author af dette arbejde

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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Tourists searching for information about destinations on online review sites are concurrently exposed to two different photograph aesthetics, professional (produced by destination managers) and amateur (generated by travelers). While the former is glossy and sharp, the latter is often grainy and overexposed. Although aesthetics are important factors in tourist decision making, the effects of the exposure to both types of photograph aesthetics remain largely unexamined. This research investigates how both types of aesthetics, either singularly or in combination, affect a destination’s visual appeal and tourists’ booking intentions through four controlled experiments (N = 1,282). Our results show that despite the “messy” beauty in amateur aesthetics, photos with professional aesthetics make a depicted destination appear more visually appealing, ultimately driving booking intentions. However, the negative effects of amateur aesthetics are mitigated when (1) viewed by risk-averse tourists, (2) presented alongside positive reviews, and (3) accompanied by a greater number of professional photos.
TidsskriftJournal of Travel Research
Udgave nummer1
Sider (fra-til)31-46
Antal sider16
StatusUdgivet - jan. 2021

Bibliografisk note

Published online December 30, 2019


  • Aesthetics
  • Online photography
  • Social media
  • User-generated content
  • Review sites