The Role of Emotions as Mediators of Service Failure Recovery Efforts on Post-complaining Behaviour

Publikation: Konferencebidrag › Paper › Forskning › peer review

Originalsprog	Engelsk
Publikationsdato	2009
Antal sider	8
Status	Udgivet - 2009
Begivenhed	The 38th Annual Conference of the European Marketing Academy. EMAC 2009: Marketing and the Core Disciplines - Audencia Nantes, Ecole de Management, Nantes, Frankrig Varighed: 26 maj 2009 → 29 maj 2009 Konferencens nummer: 38

Konference	The 38th Annual Conference of the European Marketing Academy. EMAC 2009
Nummer	38
Lokation	Audencia Nantes, Ecole de Management
Land/Område	Frankrig
By	Nantes
Periode	26/05/2009 → 29/05/2009

Handle.net

@conference{4535d6b0c88711dea6a6000ea68e967b,

title = "The Role of Emotions as Mediators of Service Failure Recovery Efforts on Post-complaining Behaviour",

author = "Ricky Wilke and \{Bech Christensen\}, Lars",

year = "2009",

language = "English",

note = "The 38th Annual Conference of the European Marketing Academy. EMAC 2009 ; Conference date: 26-05-2009 Through 29-05-2009",

}