The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour

Ricky Wilke, Lars Bech Christensen

Publikation: KonferencebidragPaperForskningpeer review

OriginalsprogEngelsk
Publikationsdato2009
Antal sider8
StatusUdgivet - 2009
BegivenhedThe 38th EMAC Annual Conference 2009 - Audencia Nantes, Ecole de Management, Nantes, Frankrig
Varighed: 26 maj 200929 maj 2009
Konferencens nummer: 38

Konference

KonferenceThe 38th EMAC Annual Conference 2009
Nummer38
LokationAudencia Nantes, Ecole de Management
LandFrankrig
ByNantes
Periode26/05/200929/05/2009

Citer dette

Wilke, R., & Bech Christensen, L. (2009). The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. Afhandling præsenteret på The 38th EMAC Annual Conference 2009, Nantes, Frankrig.
Wilke, Ricky ; Bech Christensen, Lars. / The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. Afhandling præsenteret på The 38th EMAC Annual Conference 2009, Nantes, Frankrig.8 s.
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title = "The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour",
author = "Ricky Wilke and {Bech Christensen}, Lars",
year = "2009",
language = "English",
note = "null ; Conference date: 26-05-2009 Through 29-05-2009",

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Wilke, R & Bech Christensen, L 2009, 'The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour' Paper fremlagt ved The 38th EMAC Annual Conference 2009, Nantes, Frankrig, 26/05/2009 - 29/05/2009, .

The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. / Wilke, Ricky; Bech Christensen, Lars.

2009. Afhandling præsenteret på The 38th EMAC Annual Conference 2009, Nantes, Frankrig.

Publikation: KonferencebidragPaperForskningpeer review

TY - CONF

T1 - The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour

AU - Wilke, Ricky

AU - Bech Christensen, Lars

PY - 2009

Y1 - 2009

M3 - Paper

ER -

Wilke R, Bech Christensen L. The role of emotions as mediators of service failure recovery efforts on post-complaining behaviour. 2009. Afhandling præsenteret på The 38th EMAC Annual Conference 2009, Nantes, Frankrig.