The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences

Lars Grønholdt; Anne Martensen; Kai Kristensen

doi:10.1080/09544120050007823

The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences

Lars Grønholdt, Anne Martensen, Kai Kristensen

Institut for Afsætningsøkonomi

Aarhus School of Business

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	Total Quality Management & Business Excellence
Vol/bind	11
Udgave nummer	4-6
Sider (fra-til)	509-514
Antal sider	6
ISSN	1478-3363
DOI	https://doi.org/10.1080/09544120050007823
Status	Udgivet - 2000

Emneord

Kundetilfredshed
Kundeloyalitet
Kundeindekser
ECSI
European Customer Satisfaction Index

Adgang til dokumentet

10.1080/09544120050007823Licens: Ikke-specificeret

Handle.net

Persistent link

Citationsformater

@article{40a23710c02411db9769000ea68e967b,

title = "The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences",

keywords = "Kundetilfredshed, Kundeloyalitet, Kundeindekser, ECSI, European Customer Satisfaction Index",

author = "Lars Gr{\o}nholdt and Anne Martensen and Kai Kristensen",

year = "2000",

doi = "10.1080/09544120050007823",

language = "English",

volume = "11",

pages = "509--514",

journal = "Total Quality Management & Business Excellence",

issn = "1478-3363",

publisher = "Routledge",

number = "4-6",

}

TY - JOUR

T1 - The Relationship between Customer Satisfaction and Loyalty

T2 - Cross-industry Differences

AU - Grønholdt, Lars

AU - Martensen, Anne

AU - Kristensen, Kai

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Kundeindekser

KW - ECSI

KW - European Customer Satisfaction Index

U2 - 10.1080/09544120050007823

DO - 10.1080/09544120050007823

M3 - Journal article

SN - 1478-3363

VL - 11

SP - 509

EP - 514

JO - Total Quality Management & Business Excellence

JF - Total Quality Management & Business Excellence

IS - 4-6

ER -