The Moderating Effects of Financial Broad-scope Trust on Consumer Knowledge, Cognitive Effort, and Financial Healthiness

Torben Hansen*

*Corresponding author af dette arbejde

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Abstrakt

Substantial research results suggest the global financial crisis has negatively affected consumers’ trust in financial service providers. Nota-bly, trust not only relates to consumer trust in individual companies but also relates to the broader business context in which consumers mayplan and carry out their financial behavior. This latter form of trust can be referred to as “broad-scope” trust (BST). BST is especially im-portant in a society context because lack of BST may reduce financial market dynamism, competition, and productivity. Consequently, fi-nancial service providers assume an important social responsibility in order to develop BST. Unfortunately, not much is known about theinterplay between BST and consumer financial behavior. Based on two surveys comprising 1155 bank consumers and 756 mutual fund in-vestors, respectively, this study investigates the moderating influence of BST on relations between knowledge, cognitive effort, and fi nan-cial healthiness and also examines the direct influence of BST on cognitive effort and financial healthiness. The results indicate that BSTnegatively moderates relations between knowledge and financial healthiness and between cognitive effort and financial healthiness. In ad-dition, it is demonstrated that BST negatively influences cognitive effort and positively influences financial healthiness. Our results demon-strate the importance of developing BST as it may ease the burdens put on consumers’ financial knowledge and processing capabilities,which in turn may facilitate their financial well-being
OriginalsprogEngelsk
TidsskriftJournal of Consumer Behaviour
Vol/bind16
Udgave nummer2
Sider (fra-til)161-175
Antal sider15
ISSN1472-0817
DOI
StatusUdgivet - 2017

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