The importance of measuring customer profitability has recently been reiterated by the management accounting community. However, the stream of research on the factors influencing customer accounting (CA) design choices is still scarce and inconclusive. This paper addresses how the level of complexity and competition firms face influences the degree of Customer Profitability Analysis (CPA) Model sophistication. Applying a path analysis on survey data from 217 firms reveals support for three hypotheses: (i) There is an inverted u-shaped relationship between competition intensity and customer service complexity; (ii) There is a direct positive relationship between customer service complexity and CPA model sophistication; (iii) This positive association is stronger when competition is non-price based than when competition is price based. The study hereby contributes to research on CA design in particular as well as the general research stream on environmental factors’ influence on the sophistication and use of management accounting systems across firms.
|Status||Udgivet - 2014|
|Begivenhed||11th Annual Conference for Management Accounting Research 2014 - WHU - Otto Beisheim School of Management, Vallendar, Tyskland|
Varighed: 13 mar. 2014 → 14 mar. 2014
Konferencens nummer: 11
|Konference||11th Annual Conference for Management Accounting Research 2014|
|Lokation||WHU - Otto Beisheim School of Management|
|Periode||13/03/2014 → 14/03/2014|
Bibliografisk noteCBS Bibliotek har ikke adgang til materialet
Holm, M., & Ax, C. (2014). The Joint Effect of Competition and Complexity on Customer Accounting System Design. Afhandling præsenteret på 11th Annual Conference for Management Accounting Research 2014, Vallendar, Tyskland.