The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance

Yusheng Zhou; Bingqing Xiong; Jiantao Zhu; Eric Tze Kuan Lim; Chee-Wee Tan

The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance

Yusheng Zhou, Bingqing Xiong, Jiantao Zhu, Eric Tze Kuan Lim, Chee-Wee Tan

Institut for Digitalisering

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

To remain competitive in the intensely competitive mobile app market, developers often rely on user feedback to fuel the innovation process. Past studies, however, have rarely examined the impact of developers’ incremental innovation strategies by treating app innovation as a continuous process. This knowledge gap prompted us to advance a framework of developers’ incremental innovation strategies comprising four coping strategies: sailing, optimizing, supplementing, and patching. Employing a multi-state Markov model to capture the probability of a developer employing an incremental innovation strategy in response to distinct types of market feedback during the app innovation process, we analyze data sourced from the Android app store that consists of 4,583 apps, 29,307 updates, and 231,817 reviews. We discovered that market feedback affects the adoption of the four incremental innovation strategies differently. Additionally, we found that sailing, supplementing, and optimizing strategies boost app downloads, while supplementing, optimizing, and patching strategies improve app ratings.

Originalsprog	Engelsk
Titel	Proceedings of the 44th International Conference on Information Systems (ICIS) : Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies
Antal sider	17
Udgivelsessted	Atlanta, GA
Forlag	Association for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato	2023
Artikelnummer	2326
ISBN (Elektronisk)	9781713893622
Status	Udgivet - 2023
Begivenhed	The 44rd International Conference on Information Systems: ICIS 2023: Rising Like a Phoenix: Emerging From the Pandemic and Reshaping Human Endeavors with Digital Technologies - Hyderabad, Indien Varighed: 10 dec. 2023 → 13 dec. 2023 Konferencens nummer: 44 https://icis2023.aisconferences.org/

Konference

Konference	The 44rd International Conference on Information Systems: ICIS 2023
Nummer	44
Land/Område	Indien
By	Hyderabad
Periode	10/12/2023 → 13/12/2023
Internetadresse	https://icis2023.aisconferences.org/

Navn	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Emneord

Digital innovation
Application updates
Incremental innovation strategies
Application performance

Adgang til dokumentet

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Citationsformater

Zhou, Y., Xiong, B., Zhu, J., Lim, E. T. K., & Tan, C.-W. (2023). The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance. I Proceedings of the 44th International Conference on Information Systems (ICIS): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies Artikel 2326 Association for Information Systems. AIS Electronic Library (AISeL). https://aisel.aisnet.org/icis2023/isdesign/isdesign/6/

Zhou, Yusheng ; Xiong, Bingqing ; Zhu, Jiantao et al. / The Innovation Waltz : Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance. Proceedings of the 44th International Conference on Information Systems (ICIS): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2023. (Proceedings of the International Conference on Information Systems).

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title = "The Innovation Waltz: Unpacking Developers{\textquoteright} Response to Market Feedback and Its Effects on Application Performance",

abstract = "To remain competitive in the intensely competitive mobile app market, developers often rely on user feedback to fuel the innovation process. Past studies, however, have rarely examined the impact of developers{\textquoteright} incremental innovation strategies by treating app innovation as a continuous process. This knowledge gap prompted us to advance a framework of developers{\textquoteright} incremental innovation strategies comprising four coping strategies: sailing, optimizing, supplementing, and patching. Employing a multi-state Markov model to capture the probability of a developer employing an incremental innovation strategy in response to distinct types of market feedback during the app innovation process, we analyze data sourced from the Android app store that consists of 4,583 apps, 29,307 updates, and 231,817 reviews. We discovered that market feedback affects the adoption of the four incremental innovation strategies differently. Additionally, we found that sailing, supplementing, and optimizing strategies boost app downloads, while supplementing, optimizing, and patching strategies improve app ratings.",

keywords = "Digital innovation, Application updates, Incremental innovation strategies, Application performance, Digital innovation, Application updates, Incremental innovation strategies, Application performance",

author = "Yusheng Zhou and Bingqing Xiong and Jiantao Zhu and Lim, {Eric Tze Kuan} and Chee-Wee Tan",

year = "2023",

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series = "Proceedings of the International Conference on Information Systems",

booktitle = "Proceedings of the 44th International Conference on Information Systems (ICIS)",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

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Zhou, Y, Xiong, B, Zhu, J, Lim, ETK & Tan, C-W 2023, The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance. i Proceedings of the 44th International Conference on Information Systems (ICIS): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies., 2326, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, The 44rd International Conference on Information Systems: ICIS 2023, Hyderabad, Indien, 10/12/2023. <https://aisel.aisnet.org/icis2023/isdesign/isdesign/6/>

The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance. / Zhou, Yusheng; Xiong, Bingqing; Zhu, Jiantao et al.
Proceedings of the 44th International Conference on Information Systems (ICIS): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2023. 2326 (Proceedings of the International Conference on Information Systems).

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - The Innovation Waltz

T2 - The 44rd International Conference on Information Systems

AU - Zhou, Yusheng

AU - Xiong, Bingqing

AU - Zhu, Jiantao

AU - Lim, Eric Tze Kuan

AU - Tan, Chee-Wee

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PY - 2023

Y1 - 2023

N2 - To remain competitive in the intensely competitive mobile app market, developers often rely on user feedback to fuel the innovation process. Past studies, however, have rarely examined the impact of developers’ incremental innovation strategies by treating app innovation as a continuous process. This knowledge gap prompted us to advance a framework of developers’ incremental innovation strategies comprising four coping strategies: sailing, optimizing, supplementing, and patching. Employing a multi-state Markov model to capture the probability of a developer employing an incremental innovation strategy in response to distinct types of market feedback during the app innovation process, we analyze data sourced from the Android app store that consists of 4,583 apps, 29,307 updates, and 231,817 reviews. We discovered that market feedback affects the adoption of the four incremental innovation strategies differently. Additionally, we found that sailing, supplementing, and optimizing strategies boost app downloads, while supplementing, optimizing, and patching strategies improve app ratings.

AB - To remain competitive in the intensely competitive mobile app market, developers often rely on user feedback to fuel the innovation process. Past studies, however, have rarely examined the impact of developers’ incremental innovation strategies by treating app innovation as a continuous process. This knowledge gap prompted us to advance a framework of developers’ incremental innovation strategies comprising four coping strategies: sailing, optimizing, supplementing, and patching. Employing a multi-state Markov model to capture the probability of a developer employing an incremental innovation strategy in response to distinct types of market feedback during the app innovation process, we analyze data sourced from the Android app store that consists of 4,583 apps, 29,307 updates, and 231,817 reviews. We discovered that market feedback affects the adoption of the four incremental innovation strategies differently. Additionally, we found that sailing, supplementing, and optimizing strategies boost app downloads, while supplementing, optimizing, and patching strategies improve app ratings.

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KW - Application updates

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KW - Digital innovation

KW - Application updates

KW - Incremental innovation strategies

KW - Application performance

M3 - Article in proceedings

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BT - Proceedings of the 44th International Conference on Information Systems (ICIS)

PB - Association for Information Systems. AIS Electronic Library (AISeL)

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Zhou Y, Xiong B, Zhu J, Lim ETK, Tan CW. The Innovation Waltz: Unpacking Developers’ Response to Market Feedback and Its Effects on Application Performance. I Proceedings of the 44th International Conference on Information Systems (ICIS): Rising like a Phoenix: Emerging from the Pandemic and Reshaping Human Endeavors with Digital Technologies. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2023. 2326. (Proceedings of the International Conference on Information Systems).