The Importance of Discretion for Welfare Services to Minorities: Examining Workload and Anti-immigration Attitudes

Carolin Schütze, Håkan Johansson

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Abstrakt

Migration influx in Western countries resulting in increasingly diverse societies results in more complex situations for bureaucrats in their client interactions in welfare organizations. The role of discretion for services to clients has received much attention in the public administration research and therefore this study explores the relation among perceived workload, anti‐immigration attitudes, perceived discretion, and perceived difficulty in working with migrants. The paper examines the function of perceived discretion as moderator or mediator variable in this constellation. The relations are examined by using structural equation modelling based on a survey among Swedish welfare bureaucrats (N = 1,319). The results show that heavier perceived workload increased the likelihood of experiencing work with migrants as difficult and that greater perceived discretion decreased the likelihood of experiencing work with migrants as difficult. The results suggest that perceived discretion functions as a mediator for the relation between perceived workload and difficulty in work with migrants: potentially functioning as a ‘buffer’ for organizational pressure. We also found that bureaucrats who hold negative attitudes towards migrants were more likely to express their work with migrants as more difficult. This paper contributes to the public administration literature by increasing our knowledge on how discretion has significance in relation to when bureaucrat's behaviour is determined by specific organizational and personal factors.
OriginalsprogEngelsk
TidsskriftAustralian Journal of Public Administration
Antal sider18
ISSN0313-6647
DOI
StatusUdgivet - 31 jan. 2020

Bibliografisk note

Epub ahead of print. Published online: 31 January 2020

Emneord

  • Discretion
  • Migration
  • Quantitative methods
  • Street-level bureaucracy
  • Welfare organizations

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