The Impact of Software as a Service on IS Authority: A Contingency Perspective

Till Winkler, Christoph Goebel, Alexander Benlian, Francis Bidault, Oliver Günther

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured interviews with business and IT representatives of companies that have adopted the wide-spread SaaS solution Salesforce CRM, we extend existing contingency theory to propose a set of factors for governance arrangements on the application level. These factors are used in a comparative case study of 4 cases of SaaS adoption to explain why application authority is allocated either to the business or the IT side. The results suggest that in most cases there exist dominant and reinforcing contingencies determining a definite mode of SaaS governance.
TitelProceedings of the International Conference on Information Systems : ICIS 2011
RedaktørerDennis F. Galletta, Ting-Peng Liang
Antal sider19
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
ISBN (Trykt)9780615559070
StatusUdgivet - 2011
Udgivet eksterntJa
BegivenhedThe 32nd International Conference on Information Systems. ICIS 2011 - Shanghai, Kina
Varighed: 4 dec. 20117 dec. 2011
Konferencens nummer: 32


KonferenceThe 32nd International Conference on Information Systems. ICIS 2011
By Shanghai


  • Software as a Service
  • IT governance
  • IS organization design
  • Contingency approach
  • Grounded Theory
  • Comparative case studies