The Impact of Software as a Service on IS Authority: A Contingency Perspective

Till  Winkler; Christoph Goebel; Alexander Benlian; Francis Bidault; Oliver Günther

The Impact of Software as a Service on IS Authority: A Contingency Perspective

Till Winkler, Christoph Goebel, Alexander Benlian, Francis Bidault, Oliver Günther

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

Abstract

For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured interviews with business and IT representatives of companies that have adopted the wide-spread SaaS solution Salesforce CRM, we extend existing contingency theory to propose a set of factors for governance arrangements on the application level. These factors are used in a comparative case study of 4 cases of SaaS adoption to explain why application authority is allocated either to the business or the IT side. The results suggest that in most cases there exist dominant and reinforcing contingencies determining a definite mode of SaaS governance.

Originalsprog	Engelsk
Titel	Proceedings of the International Conference on Information Systems : ICIS 2011
Redaktører	Dennis F. Galletta, Ting-Peng Liang
Antal sider	19
Udgivelsessted	Atlanta, GA
Forlag	Association for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato	2011
Kapitel	19
ISBN (Trykt)	9780615559070
Status	Udgivet - 2011
Udgivet eksternt	Ja
Begivenhed	The 32nd International Conference on Information Systems. ICIS 2011 - Shanghai, Kina Varighed: 4 dec. 2011 → 7 dec. 2011 Konferencens nummer: 32 http://icis2011.aisnet.org/

Konference

Konference	The 32nd International Conference on Information Systems. ICIS 2011
Nummer	32
Land/Område	Kina
By	Shanghai
Periode	04/12/2011 → 07/12/2011
Internetadresse	http://icis2011.aisnet.org/

Emneord

Software as a Service
IT governance
IS organization design
Contingency approach
Grounded Theory
Comparative case studies

Adgang til dokumentet

http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=icis2011

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Citationsformater

Winkler, T., Goebel, C., Benlian, A., Bidault, F., & Günther, O. (2011). The Impact of Software as a Service on IS Authority: A Contingency Perspective. I D. F. Galletta, & T-P. Liang (red.), Proceedings of the International Conference on Information Systems: ICIS 2011 Association for Information Systems. AIS Electronic Library (AISeL). http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=icis2011

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title = "The Impact of Software as a Service on IS Authority: A Contingency Perspective",

abstract = "For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured interviews with business and IT representatives of companies that have adopted the wide-spread SaaS solution Salesforce CRM, we extend existing contingency theory to propose a set of factors for governance arrangements on the application level. These factors are used in a comparative case study of 4 cases of SaaS adoption to explain why application authority is allocated either to the business or the IT side. The results suggest that in most cases there exist dominant and reinforcing contingencies determining a definite mode of SaaS governance.",

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booktitle = "Proceedings of the International Conference on Information Systems",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 32nd International Conference on Information Systems. ICIS 2011 ; Conference date: 04-12-2011 Through 07-12-2011",

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Winkler, T, Goebel, C, Benlian, A, Bidault, F & Günther, O 2011, The Impact of Software as a Service on IS Authority: A Contingency Perspective. i DF Galletta & T-P Liang (red), Proceedings of the International Conference on Information Systems: ICIS 2011. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, The 32nd International Conference on Information Systems. ICIS 2011, Shanghai, Kina, 04/12/2011. <http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=icis2011>

The Impact of Software as a Service on IS Authority: A Contingency Perspective. / Winkler, Till ; Goebel, Christoph; Benlian, Alexander et al.
Proceedings of the International Conference on Information Systems: ICIS 2011. red. / Dennis F. Galletta; Ting-Peng Liang. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2011.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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T2 - The 32nd International Conference on Information Systems. ICIS 2011

AU - Winkler, Till

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AU - Günther, Oliver

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AB - For some business applications, using Software as a Service (SaaS) is becoming increasingly popular. However, it is largely unknown how SaaS adoption affects the arrangements between business and IT departments. In this study, we take a contingency approach to investigate how firms allocate authority for SaaS applications. Based on semi-structured interviews with business and IT representatives of companies that have adopted the wide-spread SaaS solution Salesforce CRM, we extend existing contingency theory to propose a set of factors for governance arrangements on the application level. These factors are used in a comparative case study of 4 cases of SaaS adoption to explain why application authority is allocated either to the business or the IT side. The results suggest that in most cases there exist dominant and reinforcing contingencies determining a definite mode of SaaS governance.

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KW - IT governance

KW - IS organization design

KW - Contingency approach

KW - Grounded Theory

KW - Comparative case studies

M3 - Article in proceedings

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BT - Proceedings of the International Conference on Information Systems

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PB - Association for Information Systems. AIS Electronic Library (AISeL)

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