Abstrakt
Assessing e-government responsiveness is one of the major gaps in the currently dominant e-government maturity models. While we have a relatively large pool of models focusing on technological and organizational integration from a supply side perspective, measures of responsiveness of e-government systems from a user perspective are still lacking. Replicating a study from New Zealand and Australia, this study explores the response time and quality of e-mail response in Danish local and central governments (N = 175). Despite that Denmark is high ranking in international benchmark studies, we find that one third of central government agencies did not respond at all, and close to 80% of the ministries provided none or incomplete answers. Local government responds faster and provides answers that are more complete and accurate than those provided by central government. Implications for e-government are discussed.
Originalsprog | Engelsk |
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Tidsskrift | Government Information Quarterly |
Vol/bind | 28 |
Udgave nummer | 4 |
Sider (fra-til) | 439-445 |
ISSN | 0740-624X |
DOI | |
Status | Udgivet - 2011 |