The Effect of Received Word-of-Mouth on Consumer Emotions and Choice: Findings from a Service Industry

Anne Martensen; Lars Grønholdt

The Effect of Received Word-of-Mouth on Consumer Emotions and Choice: Findings from a Service Industry

Anne Martensen
, Lars Grønholdt

Institut for Afsætningsøkonomi

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

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Originalsprog	Engelsk
Titel	Creating a Sustainable Future through Quality : October 12-14, 2015, Yonsei University, Seoul, Korea
Redaktører	Su Mi Dahlgaard-Park, Jens J. Dahlgaard
Antal sider	19
Udgivelsessted	Lund
Forlag	Lund University
Publikationsdato	2015
ISBN (Trykt)	9789176230862
Status	Udgivet - 2015
Begivenhed	18th QMOD-KSQM International Joint Conference: On Quality and Service Sciences (ICQSS 2015) - Yonesei University, Seoul, Sydkorea Varighed: 12 okt. 2015 → 14 okt. 2015 Konferencens nummer: 18 http://18thqmod.ksqm.org/

Konference

Konference	18th QMOD-KSQM International Joint Conference
Nummer	18
Lokation	Yonesei University
Land/Område	Sydkorea
By	Seoul
Periode	12/10/2015 → 14/10/2015
Internetadresse	http://18thqmod.ksqm.org/

Bibliografisk note

Winner of the Best Paper Award at the 18th QMOD-ICQSS International Conference on Quality and Service Science, 12-14 October 2015, Yonsei University, Seoul, Korea

Adgang til dokumentet

Martensen et al_QMOD-ICQSS 2015Forlagets udgivne version, 949 KBLicens: CC BY-NC-ND

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Citationsformater

@inproceedings{cbd615cb3e574c47a44618f969a05511,

title = "The Effect of Received Word-of-Mouth on Consumer Emotions and Choice: Findings from a Service Industry",

keywords = "Word-of-Mouth, Emotions, Social norm, Behavioral attitude, Behavioral intention, Structural equation modeling",

author = "Anne Martensen and Lars Gr{\o}nholdt",

note = "Winner of the Best Paper Award at the 18th QMOD-ICQSS International Conference on Quality and Service Science, 12-14 October 2015, Yonsei University, Seoul, Korea; 18th QMOD-KSQM International Joint Conference ; Conference date: 12-10-2015 Through 14-10-2015",

year = "2015",

language = "English",

isbn = "9789176230862",

editor = "Dahlgaard-Park, \{Su Mi\} and \{J. Dahlgaard\}, Jens",

booktitle = "Creating a Sustainable Future through Quality",

publisher = "Lund University",

url = "http://18thqmod.ksqm.org/",

}

Martensen, A & Grønholdt, L 2015, The Effect of Received Word-of-Mouth on Consumer Emotions and Choice: Findings from a Service Industry. i SM Dahlgaard-Park & J J. Dahlgaard (red), Creating a Sustainable Future through Quality: October 12-14, 2015, Yonsei University, Seoul, Korea. Lund University, Lund, 18th QMOD-KSQM International Joint Conference, Seoul, Sydkorea, 12/10/2015.

The Effect of Received Word-of-Mouth on Consumer Emotions and Choice: Findings from a Service Industry. / Martensen, Anne; Grønholdt, Lars.
Creating a Sustainable Future through Quality: October 12-14, 2015, Yonsei University, Seoul, Korea. red. / Su Mi Dahlgaard-Park; Jens J. Dahlgaard. Lund: Lund University, 2015.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review

TY - GEN

T1 - The Effect of Received Word-of-Mouth on Consumer Emotions and Choice

T2 - 18th QMOD-KSQM International Joint Conference

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Conference code: 18

PY - 2015

Y1 - 2015

KW - Word-of-Mouth

KW - Emotions

KW - Social norm

KW - Behavioral attitude

KW - Behavioral intention

KW - Structural equation modeling

M3 - Article in proceedings

SN - 9789176230862

BT - Creating a Sustainable Future through Quality

A2 - Dahlgaard-Park, Su Mi

A2 - J. Dahlgaard, Jens

PB - Lund University

CY - Lund

Y2 - 12 October 2015 through 14 October 2015

ER -