The Dynamics of Strategic Decision-Making: Using Updated Information from the Frontline

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    Effective strategy-making in turbulent industries needs current insights that can inform ongoing decisions around adaptive strategic moves. Frontline employees involved in the daily business transactions are the first to see the subtle changes not otherwise observed by top managers. Top management with dominant logics anchored in previous business contexts usually receive updated information from performance reports for prior periods. All the while, we discern a human inclination linked to the position of power where managers subconsciously discard updated information from frontline employees. We present an experiment to investigate these effects and discuss the implications for strategic response capabilities among firms.
    Antal sider21
    StatusUdgivet - 2016
    BegivenhedSMS Special Conference Rome: Strategy Challenges in the 21st Century: Innovation, Entrepreneurship and Coopetition - LUISS Business School, Rom, Italien
    Varighed: 5 jun. 20167 jun. 2016


    KonferenceSMS Special Conference Rome
    LokationLUISS Business School


    • Dominant logics
    • Dynamic responses
    • Frontline information
    • Power biases
    • Strategic adaptation Strategic response capabilities


    Andersen, T. J., Bresser, R. K. F., & Hallin, C. A. (2016). The Dynamics of Strategic Decision-Making: Using Updated Information from the Frontline. Afhandling præsenteret på SMS Special Conference Rome, Rom, Italien.