The Dual Role of IS Specificity in Governing Software as a Service

Till Winkler, Alexander Benlian

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


This study addresses the theoretically neglected role of information system (IS) specificity for application governance, by referring to the allocation of application related decision authority and task responsibility between business and IT units. Based on the premise of organizational and technical ‘embedding’, and employing a transaction cost theoretic (TCT) lens, we develop the idea that customization and greater functional specificity of an IS lead to both more business unit governance through higher human asset specificity and more IT unit governance through higher technical specificity. Survey data from 76 organizations using different types of Software as a Service provide support for these ideas. Our results unveil a new dualism for explaining IT governance phenomena on the application level. Furthermore, we demonstrate a relevant appropriation of the frequency construct from TCT to this context. Besides practical implications, we outline contributions to IT governance, transaction cost, and IT artifact theories in the IS field.
TitelProceedings of the International Conference on Information Systems, ICIS 2012
RedaktørerF. George Joey
Antal sider18
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
ISBN (Elektronisk)9780615718439
StatusUdgivet - 2012
Udgivet eksterntJa
BegivenhedThe 33rd International Conference on Information Systems. ICIS 2012 : Digital Innovation in the Service Economy - Orlando, Florida, USA
Varighed: 16 dec. 201219 dec. 2012


KonferenceThe 33rd International Conference on Information Systems. ICIS 2012
ByOrlando, Florida
AndetICIS is the major annual meeting of the Association for Information Systems (AIS).
NavnProceedings of the International Conference on Information Systems


  • IT governance
  • Transaction cost theory
  • Information system specificity
  • Software as a Service
  • Partial least squares
  • Moderated mediation model