The Drivers of Customer Satisfaction and Loyalty: Cross-industry Findings from Denmark

Anne Martensen; Lars Grønholdt; Kai Kristensen

doi:10.1080/09544120050007878

The Drivers of Customer Satisfaction and Loyalty: Cross-industry Findings from Denmark

Anne Martensen, Lars Grønholdt, Kai Kristensen

Institut for Afsætningsøkonomi

Aarhus School of Business

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	Total Quality Management & Business Excellence
Vol/bind	11
Udgave nummer	4-6
Sider (fra-til)	544-553
Antal sider	10
ISSN	1478-3363
DOI	https://doi.org/10.1080/09544120050007878
Status	Udgivet - 2000

Emneord

Kundetilfredshed
Kundeloyalitet
Dansk Kundeindex
ECSI
European Customer Satisfaction Index

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10.1080/09544120050007878Licens: Ikke-specificeret

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Citationsformater

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title = "The Drivers of Customer Satisfaction and Loyalty: Cross-industry Findings from Denmark",

keywords = "Kundetilfredshed, Kundeloyalitet, Dansk Kundeindex, ECSI, European Customer Satisfaction Index",

author = "Anne Martensen and Lars Gr{\o}nholdt and Kai Kristensen",

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journal = "Total Quality Management & Business Excellence",

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T1 - The Drivers of Customer Satisfaction and Loyalty

T2 - Cross-industry Findings from Denmark

AU - Martensen, Anne

AU - Grønholdt, Lars

AU - Kristensen, Kai

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Kundeloyalitet

KW - Dansk Kundeindex

KW - ECSI

KW - European Customer Satisfaction Index

U2 - 10.1080/09544120050007878

DO - 10.1080/09544120050007878

M3 - Journal article

SN - 1478-3363

VL - 11

SP - 544

EP - 553

JO - Total Quality Management & Business Excellence

JF - Total Quality Management & Business Excellence

IS - 4-6

ER -