The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation

Christoph Teller; Herbert Kotzab; David B. Grant

doi:10.1108/09604520610639973

The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation

Christoph Teller, Herbert Kotzab, David B. Grant

Institut for Produktion og Erhvervsøkonomi

Heriot-Watt University

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	Managing Service Quality
Vol/bind	16
Udgave nummer	1
Sider (fra-til)	78-96
ISSN	0960-4529
DOI	https://doi.org/10.1108/09604520610639973
Status	Udgivet - 2006

Emneord

Distributionskanaler
Detailhandel
Kundeservice
Dagligvarer
Dagligvarehandel
Home delivery

Adgang til dokumentet

10.1108/09604520610639973Licens: Ikke-specificeret

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Citationsformater

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title = "The Consumer Direct Services Revolution in Grocery Retailing: An Exploraty Investigation",

keywords = "Distributionskanaler, Detailhandel, Kundeservice, Dagligvarer, Dagligvarehandel, Home delivery",

author = "Christoph Teller and Herbert Kotzab and Grant, {David B.}",

year = "2006",

doi = "10.1108/09604520610639973",

language = "English",

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pages = "78--96",

journal = "Managing Service Quality",

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TY - JOUR

T1 - The Consumer Direct Services Revolution in Grocery Retailing

T2 - An Exploraty Investigation

AU - Teller, Christoph

AU - Kotzab, Herbert

AU - Grant, David B.

PY - 2006

Y1 - 2006

KW - Distributionskanaler

KW - Detailhandel

KW - Kundeservice

KW - Dagligvarer

KW - Dagligvarehandel

KW - Home delivery

U2 - 10.1108/09604520610639973

DO - 10.1108/09604520610639973

M3 - Journal article

SN - 0960-4529

VL - 16

SP - 78

EP - 96

JO - Managing Service Quality

JF - Managing Service Quality

IS - 1

ER -