Technology-Use Mediation Revisited

A Symbolic Process Perspective

Mari-Klara Stein, Sue Newell, Erica L. Wagner, Robert D. Galliers

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

Resumé

Successful adoption and use of new information technologies can be notoriously difficult to achieve. Various interventions aimed at fostering or modifying use practices are therefore common in IT implementation projects. Such interventions take various forms ranging from top management mandates to user-led support efforts, and have been collectively named technology–use mediation (TUM). Various types of TUM activities and conditions for their success have been investigated. How TUM activities unfold has received more limited attention. Accordingly, we focus on exploring the nature of mediation activities. Through an in-depth field study we demonstrate that there is a symbolic meta component to mediation activities by which they come to carry meaning for technology users. Specifically, both the technology artefact itself and the information (content and form) disseminated by managers send messages to users, helping them interpret TUM activities in particular ways. Managers who are aware of these symbolic processes are better equipped to plan and execute successful TUM efforts. Theoretically, the study draws attention to the fact that TUM efforts must mediate both the functional and the symbolic dimensions of technology use. The meta-communicative layer of managerial efforts can shape the often over-looked symbolic dimension in particular.
OriginalsprogEngelsk
TitelECIS 2013 Proceedings
Antal sider12
Udgivelses stedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato2013
KapitelPaper 42
ISBN (Trykt)9783834924421
StatusUdgivet - 2013
Udgivet eksterntJa
BegivenhedThe 21st European Conference on Information Systems (ECIS) 2013 - Utrecht University, Utrecht Science Park 'de Uithof', Utrecht, Holland
Varighed: 5 jun. 20138 jun. 2013
Konferencens nummer: 21
https://sites.google.com/site/ecis2013nl/home

Konference

KonferenceThe 21st European Conference on Information Systems (ECIS) 2013
Nummer21
LokationUtrecht University, Utrecht Science Park 'de Uithof'
LandHolland
ByUtrecht
Periode05/06/201308/06/2013
Internetadresse
NavnProceedings of the European Conference on Information Systems
ISSN0000-0034

Emneord

  • Technology-use mediation
  • Meta-communication
  • Symbolism
  • Field study

Citer dette

Stein, M-K., Newell, S., Wagner, E. L., & Galliers, R. D. (2013). Technology-Use Mediation Revisited: A Symbolic Process Perspective. I ECIS 2013 Proceedings Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). Proceedings of the European Conference on Information Systems
Stein, Mari-Klara ; Newell, Sue ; Wagner, Erica L. ; Galliers, Robert D. / Technology-Use Mediation Revisited : A Symbolic Process Perspective. ECIS 2013 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2013. (Proceedings of the European Conference on Information Systems).
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Stein, M-K, Newell, S, Wagner, EL & Galliers, RD 2013, Technology-Use Mediation Revisited: A Symbolic Process Perspective. i ECIS 2013 Proceedings. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the European Conference on Information Systems, The 21st European Conference on Information Systems (ECIS) 2013, Utrecht, Holland, 05/06/2013.

Technology-Use Mediation Revisited : A Symbolic Process Perspective. / Stein, Mari-Klara; Newell, Sue ; Wagner, Erica L.; Galliers, Robert D.

ECIS 2013 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2013. (Proceedings of the European Conference on Information Systems).

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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Stein M-K, Newell S, Wagner EL, Galliers RD. Technology-Use Mediation Revisited: A Symbolic Process Perspective. I ECIS 2013 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2013. (Proceedings of the European Conference on Information Systems).