Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

Christian Growitsch; Tooraj Jamasb; Christine Müller; Matthias Wissner

doi:10.1007/978-1-4899-7684-0_4

Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

Christian Growitsch^*
, Tooraj Jamasb
, Christine Müller
, Matthias Wissner

^*Corresponding author af dette arbejde

Universität Hamburg
Durham University
Wissenschaftliches Institut für Infrastruktur und Kommunikationsdienste GmbH

Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › peer review

Originalsprog	Engelsk
Titel	Data Envelopment Analysis : A Handbook of Empirical Studies and Applications
Redaktører	Joe Zhu
Antal sider	21
Forlag	Springer New York LLC
Publikationsdato	2016
Sider	71-91
Kapitel	4
ISBN (Trykt)	9781489976826
ISBN (Elektronisk)	9781489976840
DOI	https://doi.org/10.1007/978-1-4899-7684-0_4
Status	Udgivet - 2016
Udgivet eksternt	Ja

Navn	International Series in Operations Research and Management Science
Vol/bind	238
ISSN	0884-8289

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Growitsch, Christian ; Jamasb, Tooraj ; Müller, Christine et al. / Social Cost Efficient Service Quality : Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. red. / Joe Zhu. Springer New York LLC, 2016. s. 71-91 (International Series in Operations Research and Management Science, Bind 238).

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title = "Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway",

author = "Christian Growitsch and Tooraj Jamasb and Christine M{\"u}ller and Matthias Wissner",

year = "2016",

doi = "10.1007/978-1-4899-7684-0\_4",

language = "English",

isbn = "9781489976826",

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Growitsch, C, Jamasb, T, Müller, C & Wissner, M 2016, Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. i J Zhu (red.), Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC, International Series in Operations Research and Management Science, bind 238, s. 71-91. https://doi.org/10.1007/978-1-4899-7684-0_4

Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. / Growitsch, Christian; Jamasb, Tooraj; Müller, Christine et al.
Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. red. / Joe Zhu. Springer New York LLC, 2016. s. 71-91 (International Series in Operations Research and Management Science, Bind 238).

Publikation: Bidrag til bog/antologi/rapport › Bidrag til bog/antologi › Forskning › peer review

TY - CHAP

T1 - Social Cost Efficient Service Quality

T2 - Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway

AU - Growitsch, Christian

AU - Jamasb, Tooraj

AU - Müller, Christine

AU - Wissner, Matthias

PY - 2016

Y1 - 2016

U2 - 10.1007/978-1-4899-7684-0_4

DO - 10.1007/978-1-4899-7684-0_4

M3 - Book chapter

AN - SCOPUS:84961589068

SN - 9781489976826

T3 - International Series in Operations Research and Management Science

SP - 71

EP - 91

BT - Data Envelopment Analysis

A2 - Zhu, Joe

PB - Springer New York LLC

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Growitsch C, Jamasb T, Müller C, Wissner M. Social Cost Efficient Service Quality: Integrating Customer Valuation in Incentive Regulation - Evidence from the Case of Norway. I Zhu J, red., Data Envelopment Analysis: A Handbook of Empirical Studies and Applications. Springer New York LLC. 2016. s. 71-91. (International Series in Operations Research and Management Science, Bind 238). doi: 10.1007/978-1-4899-7684-0_4