Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements

Ieva Harjo; Thomas Frandsen; Juliana Hsuan

Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements

Ieva Harjo, Thomas Frandsen, Juliana Hsuan

Institut for Produktion og Erhvervsøkonomi

Publikation: Konferencebidrag › Paper › Forskning

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Abstract

This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while
making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.

Originalsprog	Engelsk
Publikationsdato	2016
Antal sider	10
Status	Udgivet - 2016
Begivenhed	The 23rd International Annual EurOMA Conference 2016: Interactions - Norwegian University of Science and Technology (NTNU), Trondheim, Norge Varighed: 17 jun. 2016 → 22 jun. 2016 Konferencens nummer: 23 http://www.euroma2016.org/

Konference

Konference	The 23rd International Annual EurOMA Conference 2016
Nummer	23
Lokation	Norwegian University of Science and Technology (NTNU)
Land/Område	Norge
By	Trondheim
Periode	17/06/2016 → 22/06/2016
Internetadresse	http://www.euroma2016.org/

Emneord

Servitization
Solutions
Customer-supplier relationships

Adgang til dokumentet

pub_Euroma 2016_Harjo et alForlagets udgivne version, 446 KBLicens: CC BY-NC-ND

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Citationsformater

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abstract = "This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.",

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T2 - The 23rd International Annual EurOMA Conference 2016

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AU - Frandsen, Thomas

AU - Hsuan, Juliana

N1 - Conference code: 23

PY - 2016

Y1 - 2016

N2 - This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.

AB - This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.

KW - Servitization

KW - Solutions

KW - Customer-supplier relationships

KW - Servitization

KW - Solutions

KW - Customer-supplier relationships

M3 - Paper

Y2 - 17 June 2016 through 22 June 2016

ER -