Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements

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Abstrakt

This paper explores how seemingly complex servitized solutions can become tradable in a customer–supplier relationship by objectification and abbreviation. The key argument is that the complexity of product-service solutions can be reduced by abbreviation of the reality in written form of contracts and agreements that allow for customization while
making the offer more comprehensible for customers and more manageable for suppliers. Preliminary results from an exploratory case study are presented.
OriginalsprogEngelsk
Publikationsdato2016
Antal sider10
StatusUdgivet - 2016
BegivenhedThe 23rd International Annual EurOMA Conference 2016 - Norwegian University of Science and Technology (NTNU), Trondheim, Norge
Varighed: 17 jun. 201622 jun. 2016
Konferencens nummer: 23
http://www.euroma2016.org/

Konference

KonferenceThe 23rd International Annual EurOMA Conference 2016
Nummer23
LokationNorwegian University of Science and Technology (NTNU)
LandNorge
ByTrondheim
Periode17/06/201622/06/2016
Internetadresse

Emneord

  • Servitization
  • Solutions
  • Customer-supplier relationships

Citationsformater

Harjo, I., Frandsen, T., & Hsuan, J. (2016). Servitization, Services and Managing Complexity: Representation of Services in Contractual Agreements. Paper præsenteret på The 23rd International Annual EurOMA Conference 2016, Trondheim, Norge.