Service Modularity: Directions for Service Systems Research

Viktor Avlonitis, Juliana Hsuan

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskning

Abstrakt

The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
OriginalsprogEngelsk
TitelQUIS14 : Accelerate the Impact of Service Research
RedaktørerXiande Zhao, Jie J. Zhang, Hyun Jeong Han
UdgivelsesstedShanghai
ForlagCEIBS
Publikationsdato2015
Sider806-815
ISBN (Trykt)9780692461563
StatusUdgivet - 2015
BegivenhedQUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, Kina
Varighed: 18 jun. 201521 jun. 2015
Konferencens nummer: 14
http://www.quis14.com/

Konference

KonferenceQUIS14
Nummer14
LokationChina Europe International Business School (CEIBS). Fudan University
LandKina
ByShanghai
Periode18/06/201521/06/2015
Internetadresse

Citationsformater