Abstrakt
The purpose of this research is to investigate the studies on service modularity
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
with a goal of informing service science and advancing contemporary service
systems research. Modularity, a general systems property, can add theoretical
underpinnings to the conceptual development of service science in general
and service systems in particular. Our research is guided by the following
question: how can modularity theory inform service system design? We present
a review of the modularity literature and associated concepts. We then
introduce the contemporary service science and service system discourse and
provide a framework along with suggestions for further research.
Originalsprog | Engelsk |
---|---|
Titel | QUIS14 : Accelerate the Impact of Service Research |
Redaktører | Xiande Zhao, Jie J. Zhang, Hyun Jeong Han |
Udgivelsessted | Shanghai |
Forlag | CEIBS |
Publikationsdato | 2015 |
Sider | 806-815 |
ISBN (Trykt) | 9780692461563 |
Status | Udgivet - 2015 |
Begivenhed | QUIS14: The 14th International Research Symposium on Service Excellence in Management - China Europe International Business School (CEIBS). Fudan University, Shanghai, Kina Varighed: 18 jun. 2015 → 21 jun. 2015 Konferencens nummer: 14 http://www.quis14.com/ |
Konference
Konference | QUIS14 |
---|---|
Nummer | 14 |
Lokation | China Europe International Business School (CEIBS). Fudan University |
Land | Kina |
By | Shanghai |
Periode | 18/06/2015 → 21/06/2015 |
Internetadresse |