Risk Mitigation in Triadic Network Configurations within a Servitized Context

Purpose: This paper examines risk mitigation for a servitizing organisation and its supply network configuration. This is an area of research that has not been adequately explored to date within a servitization context. In particular, the paper examines triadic configurations using an agency perspective.
Design/methodology/approach: An exploratory case study of a truck manufacturer and its supply network is conducted over a two year period. Data consists predominantly of semi-structured interviews, observations and workshops with the case organisation.
Findings: The findings of the study indicate that behavior-based controls, combined with information, are a key contributory factor in mitigating risk within triadic network structures.
Research limitations/implications: This research is limited to one in-depth case study, within the truck industry. Whilst this represents an appropriate approach given the exploratory nature of the study, there is a need for further empirical research across different industries.
Originality/value: Theoretical insights are gleaned through the application of agency theory as a lens to understand risk mitigation within supply networks within the context of servitization.