Risk Mitigation in Triadic Network Configurations within a Servitized Context

Jawwad Raja, Jens Roehrich

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


Purpose: This paper examines risk mitigation for a servitizing organisation and its supply network configuration. This is an area of research that has not been adequately explored to date within a servitization context. In particular, the paper examines triadic configurations using an agency perspective.
Design/methodology/approach: An exploratory case study of a truck manufacturer and its supply network is conducted over a two year period. Data consists predominantly of semi-structured interviews, observations and workshops with the case organisation.
Findings: The findings of the study indicate that behavior-based controls, combined with information, are a key contributory factor in mitigating risk within triadic network structures.
Research limitations/implications: This research is limited to one in-depth case study, within the truck industry. Whilst this represents an appropriate approach given the exploratory nature of the study, there is a need for further empirical research across different industries.
Originality/value: Theoretical insights are gleaned through the application of agency theory as a lens to understand risk mitigation within supply networks within the context of servitization.
TitelNOFOMA 2014 Proceedings : Competitiveness through Supply Chain Management and Global Logistics
RedaktørerBritta Gammelgaard, Günter Prockl, Aseem Kinra, Jesper Aastrup, Peter Holm Andreasen, Hans-Joachim Schramm, Juliana Hsuan, Malek Malouf, Andreas Wieland
ForlagDepartment of Operations Management, Copenhagen Business School
ISBN (Trykt)9788799743308
StatusUdgivet - 2014
BegivenhedThe 26th NOFOMA Conference 2014: Annual Nordic Logistics Research Network Conference - Copenhagen Business School, Frederiksberg, Danmark
Varighed: 11 jun. 201413 jun. 2014
Konferencens nummer: 26


KonferenceThe 26th NOFOMA Conference 2014
LokationCopenhagen Business School
AndetIncluding: Nordlog 2014, NOFOMA Doctoral Workshop


  • Servitization
  • Triads
  • Network configurations
  • Agency theory
  • Truck industry