Personal Usability Constructs: How People Construe Usability Across Nationalities and Stakeholder Groups

Torkil Clemmensen, Morten Hertzum, Kasper Hornbæk, Jyoti Kumar, Qingxin Shi, Pradeep Yammiyavar

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    Resumé

    Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.
    Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.
    SprogEngelsk
    TidsskriftInternational Journal of Human-Computer Interaction
    Vol/bind27
    Udgave nummer8
    Sider729–761
    ISSN1044-7318
    DOI
    StatusUdgivet - 2011

    Emneord

      Citer dette

      Clemmensen, Torkil ; Hertzum, Morten ; Hornbæk, Kasper ; Kumar, Jyoti ; Shi, Qingxin ; Yammiyavar, Pradeep. / Personal Usability Constructs : How People Construe Usability Across Nationalities and Stakeholder Groups. I: International Journal of Human-Computer Interaction. 2011 ; Bind 27, Nr. 8. s. 729–761
      @article{72ecf5de889b461eb2b396da6f8a38be,
      title = "Personal Usability Constructs: How People Construe Usability Across Nationalities and Stakeholder Groups",
      abstract = "Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.",
      keywords = "User-Centered System Design, Personal Construct Theory, Citizenship, Comouter Users, Chinese, Danes, Indians",
      author = "Torkil Clemmensen and Morten Hertzum and Kasper Hornb{\ae}k and Jyoti Kumar and Qingxin Shi and Pradeep Yammiyavar",
      year = "2011",
      doi = "10.1080/10447318.2011.555306",
      language = "English",
      volume = "27",
      pages = "729–761",
      journal = "International Journal of Human-Computer Interaction",
      issn = "1044-7318",
      publisher = "Taylor & Francis",
      number = "8",

      }

      Personal Usability Constructs : How People Construe Usability Across Nationalities and Stakeholder Groups. / Clemmensen, Torkil; Hertzum, Morten; Hornbæk, Kasper; Kumar, Jyoti; Shi, Qingxin; Yammiyavar, Pradeep.

      I: International Journal of Human-Computer Interaction, Bind 27, Nr. 8, 2011, s. 729–761.

      Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

      TY - JOUR

      T1 - Personal Usability Constructs

      T2 - International Journal of Human-Computer Interaction

      AU - Clemmensen,Torkil

      AU - Hertzum,Morten

      AU - Hornbæk,Kasper

      AU - Kumar,Jyoti

      AU - Shi,Qingxin

      AU - Yammiyavar,Pradeep

      PY - 2011

      Y1 - 2011

      N2 - Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.

      AB - Whereas the concept of usability is predominantly defined analytically, people relate to systems through personal usability constructs. Based on 48 repertory-grid interviews, this study investigates how such personal constructs are affected by two factors crucial to the international development and uptake of systems: nationality (Chinese, Danish, or Indian) and stakeholder group (developer or user). We find no significant overall difference across nationalities, but further analyses suggest that conventional usability aspects such as ease of use and simplicity are prominent for Chinese and Danish but not Indian participants and that a distinction between work and leisure-related communication is central to Chinese and Indian but not Danish participants. For stakeholder groups, we find a significant overall difference between developers and users. Unlike developers, users associate ease of use with leisure and, conversely, difficulty in use with work-relatedness. Further, users perceive usefulness as related to frustration and separate from ease of use, whereas developers construe usefulness, fun, and ease of use as related. In construing usability, participants make use of several constructs that are not part of prevailing usability definitions, including usefulness, fun, and security.

      KW - User-Centered System Design

      KW - Personal Construct Theory

      KW - Citizenship

      KW - Comouter Users

      KW - Chinese

      KW - Danes

      KW - Indians

      U2 - 10.1080/10447318.2011.555306

      DO - 10.1080/10447318.2011.555306

      M3 - Journal article

      VL - 27

      SP - 729

      EP - 761

      JO - International Journal of Human-Computer Interaction

      JF - International Journal of Human-Computer Interaction

      SN - 1044-7318

      IS - 8

      ER -