Paradoxes of Deliberative Interactions on Government-Managed Social Media: Evidence from China

Rony Medaglia, Demi Zhu

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


    The presence of government agencies on increasingly popular social media platforms potentially enables interactions that go beyond one-way government-to-citizen information or service provision, and include citizen-to-citizen open interactions. These interactions can either contribute to deliberative practices, characterized by mutual understanding, reasonableness, and cross-opinion exposure, or hinder them, resulting in increased homophily and polarization. Using the theoretical lens of public deliberation, this study investigates attitudinal and cognitive aspects of user conversations on government-managed social media accounts. Drawing on a survey of 417 users of the Chinese social media platform Weibo, data show that, on the one hand, general conversations between users are characterized by homophily and polarization, even though participants tend to perceive their own interactions as deliberative in some key aspects; and, on the other hand, that participants in conversations on government-managed Weibo accounts -- which are used to a low extent -- perceive their interactions as less deliberative. Findings contribute to research and practice of government social media management aimed at citizen engagement.
    TitelProceedings of the 17th Annual International Conference on Digital Government Research : Internet Plus Government: New Opportunities to Solve Public Problems
    RedaktørerYushim Kim, Monica Liu
    Antal sider10
    UdgivelsesstedNew York
    ForlagAssociation for Computing Machinery
    ISBN (Elektronisk)9781450343398
    StatusUdgivet - 2016
    Begivenhed17th Annual International Conference on Digital Government Research. dg.o 2016: Internet Plus Government - Fudan University, Shanghai, Kina
    Varighed: 8 jun. 201610 jun. 2016
    Konferencens nummer: 17


    Konference17th Annual International Conference on Digital Government Research. dg.o 2016
    Lokation Fudan University