Overcoming Blockages to Collective Innovation in Digital Infrastructures: The Case of Mobile Payment

Boriana Rukanova, Mark Reuver, Stefan Henningsson, Fatemeh Nikayin, Yao-Hua Tan

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Abstract

Decentralized digital technologies increasingly enable multiple organizations to co-create digital infrastructures. However, collective innovation processes often come to a stand-still because of conflicting interests and business models. While existing research suggests various factors that block collective innovation processes, there is still little understanding of how organizations can overcome these blockages. In this paper, we identify patterns that explain how organizations overcome blockages of collective innovation processes for digital infrastructures. We follow a processual approach and develop a conceptual framework based on collective action theory. We evaluate the framework through a longitudinal case study on mobile payment infrastructure development. We find various reconfiguration processes that organizations use to overcome blockages of collective innovation. Theoretically, this paper contributes to the emerging body of research in the Information Infrastructure literature, which utilizes the collective action perspective and related models and frameworks to understand and explain underlying complexities in the digital infrastructures.
OriginalsprogEngelsk
TitelECIS 2017 Proceedings
Antal sider17
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
Publikationsdato2017
Sider1097-1113
ISBN (Trykt)978989207655
ISBN (Elektronisk)9780991556700
StatusUdgivet - 2017
BegivenhedThe 25th European Conference on Information Systems (ECIS) 2017 - Centro Cultural Vila Flor, Guimarães, Portugal
Varighed: 5 jun. 201710 jun. 2017
Konferencens nummer: 25
http://www.ecis2017.eu/

Konference

KonferenceThe 25th European Conference on Information Systems (ECIS) 2017
Nummer25
LokationCentro Cultural Vila Flor
Land/OmrådePortugal
ByGuimarães
Periode05/06/201710/06/2017
Internetadresse
NavnProceedings of the European Conference on Information Systems
ISSN0000-0034

Emneord

  • Mobile payment
  • Digital infrastructure
  • Information Infrastructure
  • Collective action
  • Unblocking mechanisms
  • Control points

Citationsformater