Organizing for the ‘Good Atmosphere’: Collegial Emotional Work for Collective Coping in High-performance Environments

Marie Arnbak-Hartzberg, Elisabeth Naima Mikkelsen, Tanja Kirkegaard

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Abstract

Coping is often considered an individual, cognitive phenomenon, leaving the individual employee responsible, often ignoring organizational structures and -processes that are beyond the individual employee’s influence sphere. Drawing on an ethnographic study of a high-performance engineering organization, we present a collective emotional perspective on coping. Our analysis reveals how a group of employees, we call them the Tuning Forks, creates, and maintains the ‘good atmosphere’ by imposing certain feelings on their colleagues and adjusting their behaviour. Interestingly, Tuning Forks consider this engagement to be a core part of their job and identity, but it comes at a cost for both Tuning Forks and colleagues who are being ‘tuned’.
OriginalsprogEngelsk
Publikationsdato2023
Antal sider21
StatusUdgivet - 2023
Begivenhed39th EGOS Colloquium 2023: Organizing for the Good Life: Between Legacy and Imagination - University of Cagliari, Cagliari, Italien
Varighed: 6 jul. 20238 jul. 2023
Konferencens nummer: 39
https://www.egos.org/2023_Cagliari/General-Theme

Konference

Konference39th EGOS Colloquium 2023
Nummer39
LokationUniversity of Cagliari
Land/OmrådeItalien
ByCagliari
Periode06/07/202308/07/2023
Internetadresse

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