Organized UX Professionalism: Integration of UX Professionals and their Work in Organizations

Torkil Clemmensen, Netta Iivari, Yavuz Inal, Dorina Rajanen, Kerem Rızvanoğlu, Ashok Sivaji

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review


Organizing and managing are increasingly considered as issues for user experience (UX) professionals to deal with. We propose the term ‘organized UX professionalism’ to help reveal what we argue is a uniqueness in organized professionalism for UX. We examined the phenomenon of organized UX professionalism through a survey of the views of 423 UX professionals across five countries. The results show that organized UX professionalism consist of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. Surprisingly, UX professionals resist changing their definition of usability and UX toward organizational and human-oriented definitions. We discuss possible actions of returning to a certified usability professional versus going beyond the idea of the UX profession. The notion of organized UX professionalism can help conceptualize, measure, develop, and manage the work of UX professionals.
TitelSIGHCI 2018 Proceedings
UdgivelsesstedAtlanta, GA
ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
StatusUdgivet - 2018
BegivenhedThe 17th Annual Pre-ICIS Workshop on HCI Research in MIS. SIGCHI 2018 - San Francisco, USA
Varighed: 13 dec. 201813 dec. 2018
Konferencens nummer: 17


KonferenceThe 17th Annual Pre-ICIS Workshop on HCI Research in MIS. SIGCHI 2018
BySan Francisco

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