Organizational Transparency and Sense-Making: The Case of Northern Rock

Oana Brindusa Albu, Stefan Wehmeier

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    Abstrakt

    Organizational transparency is associated with mutual understanding and consensus between the organization and its constituents, but is typically defined as information disclosure. Such definitions pose the risk of simplification and provide incomplete understandings of the transparency phenomenon. Additionally, research rarely focuses on how transparency is translated within crisis situations. This article presents a sense-making and discourse analysis perspective of transparency. We use the case of the British bank Northern Rock to show how this bank and its stakeholders enacted transparency in a critical moment, and to demonstrate how different zones of meaning emerged among the players involved.
    OriginalsprogEngelsk
    TidsskriftJournal of Public Relations Research
    Vol/bind26
    Udgave nummer2
    Sider (fra-til)117-133
    Antal sider17
    ISSN1062-726X
    DOI
    StatusUdgivet - 2014

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