Modularization of Industrial Service Processes: Application of the Service Modularity Function

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Abstrakt

In this paper we examine how complex service processes can be dealt with through the lenses of modularization strategies. Through an illustrative case study of a manufacturer of industrial equipment for process industries we propose the use of the service modularity function to conceptualize and assess the service modularity of service offerings. The measured degree of modularity would allow us to sharpen our understanding of modularity in the context of industrial services, such as the role of standardization and component reuse on architecture flexibility. It would also provide a foundation for analyzing the short- and long-term impact of service innovation.
OriginalsprogEngelsk
Publikationsdato2017
Antal sider10
StatusUdgivet - 2017
BegivenhedThe 24th International Annual EurOMA Conference 2017: Inspiring Operations Management - Heriot-Watt University, Edinburgh, Storbritannien
Varighed: 1 jul. 20175 jul. 2017
Konferencens nummer: 24
http://euroma2017.org/

Konference

KonferenceThe 24th International Annual EurOMA Conference 2017
Nummer24
LokationHeriot-Watt University
LandStorbritannien
ByEdinburgh
Periode01/07/201705/07/2017
Internetadresse

Emneord

  • Service modularity
  • Industrial services
  • Process standardization

Citationsformater