Resumé
| Originalsprog | Engelsk |
|---|---|
| Titel | AMCIS 2010 Proceedings |
| Vol/bind | 4 |
| Udgivelses sted | Atlanta |
| Forlag | Association for Information Systems. AIS Electronic Library (AISeL) |
| Publikationsdato | 2010 |
| Artikelnummer | 464 |
| ISBN (Trykt) | 9781617389528 |
| Status | Udgivet - 2010 |
| Udgivet eksternt | Ja |
| Begivenhed | The 16th Americas Conference on Information Systems AMCIS 2010 - Lima, Peru Varighed: 12 aug. 2010 → 15 aug. 2010 Konferencens nummer: 16 |
Konference
| Konference | The 16th Americas Conference on Information Systems AMCIS 2010 |
|---|---|
| Nummer | 16 |
| Land | Peru |
| By | Lima |
| Periode | 12/08/2010 → 15/08/2010 |
Bibliografisk note
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Modeling Utilitarian Consumption Behaviors in Online Shopping : An Expectation Disconfirmation Perspective. / Lim, Eric T. K.; Cyr, Dianne; Tan, Chee-Wee.
AMCIS 2010 Proceedings. Bind 4 Atlanta : Association for Information Systems. AIS Electronic Library (AISeL), 2010. 464.Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning › peer review
TY - GEN
T1 - Modeling Utilitarian Consumption Behaviors in Online Shopping
T2 - An Expectation Disconfirmation Perspective
AU - Lim, Eric T. K.
AU - Cyr, Dianne
AU - Tan, Chee-Wee
N1 - CBS Library does not have access to the material
PY - 2010
Y1 - 2010
N2 - Utilitarian consumption appeals to the cognitive rationality of consumers by accentuating the attainment of desirable transactional outcomes. While substantial knowledge has been accumulated on understanding the determinants of consumers’ acceptance of e-commerce websites, there is a paucity of studies that explore customers’ pre-consumption service expectations in order to determine how these expectations may be leveraged by e-merchants in creating matching e-services. Drawing on the Expectation Disconfirmation Theory (EDT), this study advances a model that not only delineates utilitarian expectations into its constituent dimensions, but also highlights how these expectations can be best served through transactional functionalities devised for improving the functional performance of e-commerce websites. The model is then empirically verified via an online survey questionnaire administered on a sample of 183 student participants. Theoretical contributions and pragmatic implications to be gleaned from our proposed model and its subsequent empirical validation are discussed.
AB - Utilitarian consumption appeals to the cognitive rationality of consumers by accentuating the attainment of desirable transactional outcomes. While substantial knowledge has been accumulated on understanding the determinants of consumers’ acceptance of e-commerce websites, there is a paucity of studies that explore customers’ pre-consumption service expectations in order to determine how these expectations may be leveraged by e-merchants in creating matching e-services. Drawing on the Expectation Disconfirmation Theory (EDT), this study advances a model that not only delineates utilitarian expectations into its constituent dimensions, but also highlights how these expectations can be best served through transactional functionalities devised for improving the functional performance of e-commerce websites. The model is then empirically verified via an online survey questionnaire administered on a sample of 183 student participants. Theoretical contributions and pragmatic implications to be gleaned from our proposed model and its subsequent empirical validation are discussed.
M3 - Article in proceedings
SN - 9781617389528
VL - 4
BT - AMCIS 2010 Proceedings
PB - Association for Information Systems. AIS Electronic Library (AISeL)
CY - Atlanta
ER -