Mobile Work, Mobile Technology: Consequences for Decision-making

Fabio Miguel Junges*, Amarolinda Zanela Klein, Claudio Reis Gonçalo, Carsten Sørensen

*Corresponding author af dette arbejde

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review


This article explores how the decision-making processes that occur during mobile work differ from those that occur in fixed workplaces. We explored if the levels of intuition and rationality change in decision-making processes and how the use of mobile ICT influence the individual's perception of information quality. A qualitative research approach was applied combining a group and individual interviews, and a non-participant observation of a decision-making process simulation with 115 participants. The levels of intuition and reasoning in decision-making are not different between fixed and mobile groups. However, there is a perception of lower information quality and difficulties to process information in a mobility context. The time pressure caused by the constant connectivity via mobile devices has potentially adverse consequences for decision-making, increasing individuals' exposure to error. As positive consequences, there is greater agility of decision flows related to the use of mobile ICT, especially regarding low complexity decisions.
TidsskriftInternational Journal of Management and Decision Making
Udgave nummer1
Sider (fra-til)66-90
Antal sider25
StatusUdgivet - 2020
Udgivet eksterntJa


  • Decision-making
  • Mobility
  • Mobile ICT
  • Mobile work
  • Intuition