Measuring customer satisfaction: a key dimension of business performance

Kai Kristensen, Anne Martensen, Lars Grønholdt

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	International Journal of Business Performance Management
Vol/bind	2
Udgave nummer	1,2,3
Sider (fra-til)	157-170
Antal sider	14
ISSN	1368-4892
Status	Udgivet - 2000

Opstilling: 658.901 kri
Løbe nr.: 0011469

Emneord

@article{412f34d0c02411db9769000ea68e967b,

title = "Measuring customer satisfaction: a key dimension of business performance",

keywords = "Kundetilfredshed, M{\aa}ling, Corporate performance",

author = "Kai Kristensen and Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: 658.901 kri L{\o}be nr.: 0011469",

year = "2000",

language = "English",

volume = "2",

pages = "157--170",

journal = "International Journal of Business Performance Management",

issn = "1368-4892",

publisher = "Inderscience Publishers",

number = "1,2,3",

}

TY - JOUR

T1 - Measuring customer satisfaction

T2 - a key dimension of business performance

AU - Kristensen, Kai

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: 658.901 kri Løbe nr.: 0011469

PY - 2000

Y1 - 2000

KW - Kundetilfredshed

KW - Måling

KW - Corporate performance

M3 - Journal article

SN - 1368-4892

VL - 2

SP - 157

EP - 170

JO - International Journal of Business Performance Management

JF - International Journal of Business Performance Management

IS - 1,2,3

ER -