Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain

Lars Grønholdt; Anne Martensen

Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain

Institut for Afsætningsøkonomi

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning

Originalsprog	Engelsk
Titel	Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002
Redaktører	Andy Neely
Publikationsdato	2002
Sider	243-248
Status	Udgivet - 2002
Begivenhed	International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston - Boston, MA, USA Varighed: 17 jul. 2002 → 19 jul. 2002 Konferencens nummer: 3

Konference

Konference	International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston
Nummer	3
Land/Område	USA
By	Boston, MA
Periode	17/07/2002 → 19/07/2002

Bibliografisk note

Opstilling: 301.179 grø
Løbe nr.: 023358

Emneord

Kundeloyalitet
Medarbejderloyalitet
medarbejder-kunde-lønsomhedskæder
Radisson SAS Hotels

Handle.net

Persistent link

Citationsformater

Grønholdt, L., & Martensen, A. (2002). Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. I A. Neely (red.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002 (s. 243-248)

Grønholdt, Lars ; Martensen, Anne. / Measuring and Linking Three Dimensions of Performance : The Employee-Customer-Profit Chain. Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. red. / Andy Neely. 2002. s. 243-248

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title = "Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain",

keywords = "Kundeloyalitet, Medarbejderloyalitet, medarbejder-kunde-l{\o}nsomhedsk{\ae}der, Radisson SAS Hotels",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 301.179 gr{\o} L{\o}be nr.: 023358; International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston ; Conference date: 17-07-2002 Through 19-07-2002",

year = "2002",

language = "English",

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editor = "Andy Neely",

booktitle = "Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002",

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Grønholdt, L & Martensen, A 2002, Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. i A Neely (red.), Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. s. 243-248, International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, Boston, MA, USA, 17/07/2002.

Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. / Grønholdt, Lars; Martensen, Anne.
Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. red. / Andy Neely. 2002. s. 243-248.

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning

TY - GEN

T1 - Measuring and Linking Three Dimensions of Performance

T2 - International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 3

PY - 2002

Y1 - 2002

KW - Kundeloyalitet

KW - Medarbejderloyalitet

KW - medarbejder-kunde-lønsomhedskæder

KW - Radisson SAS Hotels

M3 - Article in proceedings

SP - 243

EP - 248

BT - Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002

A2 - Neely, Andy

Y2 - 17 July 2002 through 19 July 2002

ER -

Grønholdt L, Martensen A. Measuring and Linking Three Dimensions of Performance: The Employee-Customer-Profit Chain. I Neely A, red., Performance Measurement and Management 2002: Research and Action. Papers from the Third International Conference on Performance Measurement and Management. PMA 2002, World Trade Centre, Boston, MA, USA 17-19 July 2002. 2002. s. 243-248