@article{69e78bc675db499ea4aa94631135e473,
title = "May Robots be Held Responsible for Service Failure and Recovery?: The Role of Robot Service Provider Agents{\textquoteright} Human-likeness",
keywords = "Service robots, Responsibility attribution, Human-likeness, Service failure, Service recovery, Service robots, Responsibility attribution, Human-likeness, Service failure, Service recovery",
author = "Esra Arıkan and Nesenur Altinigne and Ebru Kuzgun and Mehmet Okan",
year = "2023",
month = jan,
doi = "10.1016/j.jretconser.2022.103175",
language = "English",
volume = "70",
journal = "Journal of Retailing and Consumer Services",
issn = "0969-6989",
publisher = "Elsevier",
}