Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers

Torben Hansen, Ricky Wilke, Judith Lynne Zaichkowsky

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Originalsprog	Engelsk
Tidsskrift	International Journal of Retail and Distribution Management
Vol/bind	38
Udgave nummer	1
Sider (fra-til)	6-23
ISSN	0959-0552
DOI	https://doi.org/10.1108/09590551011016304
Status	Udgivet - 2010

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title = "Managing Consumer Complaints: Differences and Similarities Among Heterogeneous Retailers",

author = "Torben Hansen and Ricky Wilke and Zaichkowsky, {Judith Lynne}",

year = "2010",

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AU - Wilke, Ricky

AU - Zaichkowsky, Judith Lynne

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DO - 10.1108/09590551011016304

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