Linking Employee Loyalty, Customer Loyalty and Profitability

Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskning

OriginalsprogEngelsk
TitelBusiness excellence. : What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001
Vol/bind1
Publikationsdato2001
Sider332-339
StatusUdgivet - 2001
BegivenhedThe 6th World Congress for Total Quality Management - Sankt Petersborg, Rusland
Varighed: 20 jun. 200122 jun. 2001
Konferencens nummer: 6

Konference

KonferenceThe 6th World Congress for Total Quality Management
Nummer6
LandRusland
BySankt Petersborg
Periode20/06/200122/06/2001

Bibliografisk note

Opstilling: 301.179 grø
Løbe nr.: 021113

Emneord

  • Medarbejderloyalitet
  • Kundeloyalitet
  • Profitabilitet

Citationsformater

Grønholdt, L., & Martensen, A. (2001). Linking Employee Loyalty, Customer Loyalty and Profitability. I Business excellence.: What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001 (Bind 1, s. 332-339)