Linking Employee Loyalty, Customer Loyalty and Profitability

Lars Grønholdt; Anne Martensen

Linking Employee Loyalty, Customer Loyalty and Profitability

Institut for Afsætningsøkonomi

Publikation: Bidrag til bog/antologi/rapport › Konferencebidrag i proceedings › Forskning

Originalsprog	Engelsk
Titel	Business excellence. : What is to be done. Proceedings of the 6th World Congress for Total Quality Management, Saint Petersburg, Russia, 20-22 June 2001
Vol/bind	1
Publikationsdato	2001
Sider	332-339
Status	Udgivet - 2001
Begivenhed	The 6th World Congress for Total Quality Management - Sankt Petersborg, Rusland Varighed: 20 jun. 2001 → 22 jun. 2001 Konferencens nummer: 6

Konference

Konference	The 6th World Congress for Total Quality Management
Nummer	6
Land/Område	Rusland
By	Sankt Petersborg
Periode	20/06/2001 → 22/06/2001

Bibliografisk note

Opstilling: 301.179 grø
Løbe nr.: 021113

Emneord

Medarbejderloyalitet
Kundeloyalitet
Profitabilitet

Handle.net

Persistent link

Citationsformater

@inproceedings{7da53910c02311db9769000ea68e967b,

title = "Linking Employee Loyalty, Customer Loyalty and Profitability",

keywords = "Medarbejderloyalitet, Kundeloyalitet, Profitabilitet",

author = "Lars Gr{\o}nholdt and Anne Martensen",

note = "Opstilling: 301.179 gr{\o} L{\o}be nr.: 021113; The 6th World Congress for Total Quality Management ; Conference date: 20-06-2001 Through 22-06-2001",

year = "2001",

language = "English",

volume = "1",

pages = "332--339",

booktitle = "Business excellence.",

}

TY - GEN

T1 - Linking Employee Loyalty, Customer Loyalty and Profitability

AU - Grønholdt, Lars

AU - Martensen, Anne

N1 - Conference code: 6

PY - 2001

Y1 - 2001

KW - Medarbejderloyalitet

KW - Kundeloyalitet

KW - Profitabilitet

M3 - Article in proceedings

VL - 1

SP - 332

EP - 339

BT - Business excellence.

T2 - The 6th World Congress for Total Quality Management

Y2 - 20 June 2001 through 22 June 2001

ER -