Knowledge Work in the Sharing Economy: What Drives Project Success in Online Labor Markets?

Jörg Claussen, Pooyan Khashabi, Tobias Kretschmer, Mareike Seifried

Publikation: KonferencebidragPaperForskningpeer review

Abstrakt

Online labor markets (OLMs) are an integral part of the sharing economy. While these platforms offer huge matching efficiencies and cost benefits, managing performance in their projects is still a challenge. Taking an agency theory perspective, we study the determinants of project performance in the context of OLMs. We theorize pre-contract OLM-related features that can serve as a credible signal to alleviate problems about hidden information about an agent’s type. Moreover, we investigate how OLM-related factors interact with the (post-contract) problem of hidden action, which eventually influences the performance in OLMs. Using an extensive and novel dataset from Upwork - a leading OLM platform worldwide - we test our theoretical arguments and provide implications for research and practice.
OriginalsprogEngelsk
Publikationsdato2018
Antal sider40
StatusUdgivet - 2018
BegivenhedDRUID18 Conference - Copenhagen Business School, Frederiksberg, Danmark
Varighed: 11 jun. 201813 jun. 2018
Konferencens nummer: 40
https://conference.druid.dk/Druid/?confId=57

Konference

KonferenceDRUID18 Conference
Nummer40
LokationCopenhagen Business School
LandDanmark
ByFrederiksberg
Periode11/06/201813/06/2018
Internetadresse

Emneord

  • Sharing economy
  • Online labor markets
  • Transaction costs
  • Gig economy

Citationsformater

Claussen, J., Khashabi, P., Kretschmer, T., & Seifried, M. (2018). Knowledge Work in the Sharing Economy: What Drives Project Success in Online Labor Markets?. Paper præsenteret på DRUID18 Conference, Frederiksberg, Danmark. https://conference.druid.dk/acc_papers/8dfouu5w45tw4izix6xkjv07ezazwy.pdf