Knowledge Transfer Planning and Execution in Offshore Outsourcing: An Applied Approach

Sabine Madsen, Keld Bødker, Thomas Tøth

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    Resumé

    In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.
    In this paper, we report from a longitudinal project about knowledge transfer conducted in a major financial company headquartered in Denmark and an offshore development center located in Bangalore, India. We identify the main knowledge transfer challenges experienced by the case company. The challenges inform the conceptual design of a systematic five-step approach to the company’s knowledge transfer. Our main contribution is to illustrate how extant research can be applied to understand and solve the knowledge transfer challenges of a particular company in a way that fits with the outsourcing setup and the company culture. We also draw attention to the fact that client side managers play a crucial role in determining how and with what priority knowledge transfer can take place. Our research indicates that a first, important step towards ensuring successful knowledge transfer in outsourcing is to focus on the training and support of client side managers.
    SprogEngelsk
    TidsskriftInformation Systems Frontiers
    Vol/bind17
    Udgave nummer1
    Sider67-77
    Antal sider11
    ISSN1387-3326
    DOI
    StatusUdgivet - 2015

    Emneord

    • Outsourcing
    • Offshoring
    • Knowledge transfer
    • Engaged scholarship

    Citer dette

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    Knowledge Transfer Planning and Execution in Offshore Outsourcing : An Applied Approach. / Madsen, Sabine; Bødker, Keld; Tøth, Thomas .

    I: Information Systems Frontiers, Bind 17, Nr. 1, 2015, s. 67-77.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

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