Just Keep Tweeting: Emergency Responder's Social Media Use Before and During Emergencies

Annemijn F. van Gorp, Nicolai Pogrebnyakov, Edgar A. Maldonado

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    Abstrakt

    This study investigates how emergency response organizations use social media during emergency preparedness and response. Using qualitative (interviews and documents) and quantitative (Facebook posts) data, the study identifies several uses of social media in emergency preparedness and emergency management, as well as the organizational context that affects this use. Findings indicate that social media support various purposes of use, including information dissemination, obtaining input from the public and other organizations, and participation by other emergency response organizations. Branding of the organization during the emergency preparedness phase was found to be an important aspect of information dissemination, and helps social media to be useful tool to connect with the public and other organizations during the emergency response phase. Nevertheless, social media use in the emergency response domain still has to overcome leadership and staff adoption barriers.
    OriginalsprogEngelsk
    TitelECIS 2015 Proceedings
    RedaktørerJörg Becker, Jan vom Brocke, Marco De Marco
    Antal sider15
    UdgivelsesstedAtlanta, GA
    ForlagAssociation for Information Systems. AIS Electronic Library (AISeL)
    Publikationsdato2015
    Artikelnummer191
    ISBN (Trykt)9783000502842
    DOI
    StatusUdgivet - 2015
    BegivenhedThe 23rd European Conference on Information Systems (ECIS) 2015 - Westfälische Wilhelms-Universität Münster, Münster, Tyskland
    Varighed: 26 maj 201529 maj 2015
    Konferencens nummer: 23
    http://www.ecis2015.eu/

    Konference

    KonferenceThe 23rd European Conference on Information Systems (ECIS) 2015
    Nummer23
    LokationWestfälische Wilhelms-Universität Münster
    LandTyskland
    ByMünster
    Periode26/05/201529/05/2015
    Internetadresse
    NavnProceedings of the European Conference on Information Systems
    ISSN0000-0034

    Emneord

    • Social media
    • Emergency response
    • Organizational IT use
    • IT adoption

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