IT-Mediated Customer Service Content and Delivery in Electronic Governments

An Empirical Investigation of the Antecedents of Service Quality

Chee-Wee Tan, Izak Benbasat

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

OriginalsprogEngelsk
TidsskriftM I S Quarterly
Vol/bind37
Udgave nummer1
Sider (fra-til)77-109
ISSN0276-7783
StatusUdgivet - mar. 2013
Udgivet eksterntJa

Citer dette

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IT-Mediated Customer Service Content and Delivery in Electronic Governments : An Empirical Investigation of the Antecedents of Service Quality. / Tan, Chee-Wee; Benbasat, Izak.

I: M I S Quarterly, Bind 37, Nr. 1, 03.2013, s. 77-109.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

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T2 - An Empirical Investigation of the Antecedents of Service Quality

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AU - Benbasat, Izak

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