Has technology made face-to-face communication redundant? We investigate using a natural experiment in an organisation where a worker must communicate complex electronic information to a colleague. Productivity is higher when the teammates are (exogenously) in the same room and, inside the room, when their desks are closer together. We establish face-to-face communication as the main mechanism, and rule out alternative channels such as higher effort by co-located workers. The effect is stronger for urgent and complex tasks, for homogeneous workers, and for high pressure conditions. We highlight the opportunity costs of face-to-face communication and their dependence on organisational slack.
|Udgiver||Centre for Economic Performance (CEP), London School of Economics and Political Science|
|Status||Udgivet - mar. 2017|
|Navn||CEP Discussion Paper|
- Face-to-face communication
Battiston, D., Blanes i Vidal, J., & Kirchmaier, T. (2017). Is Distance Dead? Face-to-face Communication and Productivity in Teams. London: Centre for Economic Performance (CEP), London School of Economics and Political Science. CEP Discussion Paper, Nr. 1473