Intra- and Inter-Cultural Usability in Computer-Supported Collaboration

Ravi Vatrapu, Dan Suthers

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    Resumé

    In this paper, we argue for an increased scope of universal design to encompass usability and accessibility for not only users with physical disabilities but also for users from different cultures. Towards this end, we present an empirical evaluation of cultural usability in computer-supported collaboration. The premise of this research is that perception and appropriation of socio-technical affordances vary across cultures. In an experimental study with a computer-supported collaborative learning environment, pairs of participants from similar and different cultures (American-American, American-Chinese, and Chinese-Chinese) appropriated affordances and produced technological intersubjectivity. Cultural usability was analyzed through the use of performance and satisfaction measures. The results show a systemic variation in efficiency, effectiveness, and satisfaction between the two cultural groups. Implications of these findings for the research and practice of usability, in general, and cultural usability, in particular, are discussed in this paper.
    OriginalsprogEngelsk
    TidsskriftJournal of Usability Studies
    Vol/bind5
    Udgave nummer4
    Sider (fra-til)172-197
    ISSN1931-3357
    StatusUdgivet - aug. 2010

    Citer dette

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    Intra- and Inter-Cultural Usability in Computer-Supported Collaboration. / Vatrapu, Ravi; Suthers, Dan.

    I: Journal of Usability Studies, Bind 5, Nr. 4, 08.2010, s. 172-197.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    TY - JOUR

    T1 - Intra- and Inter-Cultural Usability in Computer-Supported Collaboration

    AU - Vatrapu, Ravi

    AU - Suthers, Dan

    PY - 2010/8

    Y1 - 2010/8

    N2 - In this paper, we argue for an increased scope of universal design to encompass usability and accessibility for not only users with physical disabilities but also for users from different cultures. Towards this end, we present an empirical evaluation of cultural usability in computer-supported collaboration. The premise of this research is that perception and appropriation of socio-technical affordances vary across cultures. In an experimental study with a computer-supported collaborative learning environment, pairs of participants from similar and different cultures (American-American, American-Chinese, and Chinese-Chinese) appropriated affordances and produced technological intersubjectivity. Cultural usability was analyzed through the use of performance and satisfaction measures. The results show a systemic variation in efficiency, effectiveness, and satisfaction between the two cultural groups. Implications of these findings for the research and practice of usability, in general, and cultural usability, in particular, are discussed in this paper.

    AB - In this paper, we argue for an increased scope of universal design to encompass usability and accessibility for not only users with physical disabilities but also for users from different cultures. Towards this end, we present an empirical evaluation of cultural usability in computer-supported collaboration. The premise of this research is that perception and appropriation of socio-technical affordances vary across cultures. In an experimental study with a computer-supported collaborative learning environment, pairs of participants from similar and different cultures (American-American, American-Chinese, and Chinese-Chinese) appropriated affordances and produced technological intersubjectivity. Cultural usability was analyzed through the use of performance and satisfaction measures. The results show a systemic variation in efficiency, effectiveness, and satisfaction between the two cultural groups. Implications of these findings for the research and practice of usability, in general, and cultural usability, in particular, are discussed in this paper.

    KW - Affordances

    KW - Technological Intersubjectivity

    KW - Computer Supported Collaborative Learning

    KW - Computer Supported Intercultural Collaboration

    KW - Culture

    KW - Cultural Usability

    KW - Comparative Informatics

    KW - Apperception/Perception/Appropriation of Affordances

    M3 - Journal article

    VL - 5

    SP - 172

    EP - 197

    JO - Journal of Usability Studies

    JF - Journal of Usability Studies

    SN - 1931-3357

    IS - 4

    ER -