ICT-enabled Refugee Integration: A Research Agenda

Safa'a AbuJarour, Manuel Wiesche, Antonio Diaz Andrade, Jane Fedorowicz, Hanna Krasnova, Sebastian Olbrich, Chee-Wee Tan, Cathy Urquhart, Viswanath Venkatesh

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

Resumé

The recent phenomenon that has become known as the European refugee crisis is, in reality, a global problem. Accordingly, issues regarding refugee integration have become a central debate topic worldwide. In this paper, we examine how refugees use information and communication technology (ICT) in different regions across the world to understand how ICT supports their desperate journey to safety, their stay in temporary settlement camps, and their post-settlement inclusion in host countries. We conducted a series of interviews with Syrian refugees in Berlin, Germany, to collect preliminary insights. Then, we organized panel discussions at two key information systems conferences (ICIS 2016 and ECIS 2017) that involved participants from various countries. The panel discussions revealed seven key research themes: accessibility to information, availability of education and linguistic resources, admissibility to labor markets and entrepreneurship opportunities, communicability with home country, connectedness with local population, interactivity with host government, and volunteer coordination. We discuss how ICT might help to address issues related to each theme, present research questions relevant to each theme, and supply an illustration of how ICT has been employed to address an aspect of each theme. Insights gathered lead to theoretical implications and future opportunities for research in the information systems field, practical implications for different stakeholders interested in refugee integration to consider, and social implications related to refugee crisis that we cannot ignore.
OriginalsprogEngelsk
Artikelnummer40
TidsskriftCommunications of the Association for Information Systems
Vol/bind44
Udgave nummer1
Sider (fra-til)874–891
Antal sider18
ISSN1529-3181
DOI
StatusUdgivet - 2019

Emneord

  • ICT
  • Refugees
  • Social inclusion
  • Integration

Citer dette

AbuJarour, S., Wiesche, M., Andrade, A. D., Fedorowicz, J., Krasnova, H., Olbrich, S., ... Venkatesh, V. (2019). ICT-enabled Refugee Integration: A Research Agenda. Communications of the Association for Information Systems, 44(1), 874–891. [40]. https://doi.org/10.17705/1CAIS.04440
AbuJarour, Safa'a ; Wiesche, Manuel ; Andrade, Antonio Diaz ; Fedorowicz, Jane ; Krasnova, Hanna ; Olbrich, Sebastian ; Tan, Chee-Wee ; Urquhart, Cathy ; Venkatesh, Viswanath. / ICT-enabled Refugee Integration : A Research Agenda. I: Communications of the Association for Information Systems. 2019 ; Bind 44, Nr. 1. s. 874–891.
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abstract = "The recent phenomenon that has become known as the European refugee crisis is, in reality, a global problem. Accordingly, issues regarding refugee integration have become a central debate topic worldwide. In this paper, we examine how refugees use information and communication technology (ICT) in different regions across the world to understand how ICT supports their desperate journey to safety, their stay in temporary settlement camps, and their post-settlement inclusion in host countries. We conducted a series of interviews with Syrian refugees in Berlin, Germany, to collect preliminary insights. Then, we organized panel discussions at two key information systems conferences (ICIS 2016 and ECIS 2017) that involved participants from various countries. The panel discussions revealed seven key research themes: accessibility to information, availability of education and linguistic resources, admissibility to labor markets and entrepreneurship opportunities, communicability with home country, connectedness with local population, interactivity with host government, and volunteer coordination. We discuss how ICT might help to address issues related to each theme, present research questions relevant to each theme, and supply an illustration of how ICT has been employed to address an aspect of each theme. Insights gathered lead to theoretical implications and future opportunities for research in the information systems field, practical implications for different stakeholders interested in refugee integration to consider, and social implications related to refugee crisis that we cannot ignore.",
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AbuJarour, S, Wiesche, M, Andrade, AD, Fedorowicz, J, Krasnova, H, Olbrich, S, Tan, C-W, Urquhart, C & Venkatesh, V 2019, 'ICT-enabled Refugee Integration: A Research Agenda', Communications of the Association for Information Systems, bind 44, nr. 1, 40, s. 874–891. https://doi.org/10.17705/1CAIS.04440

ICT-enabled Refugee Integration : A Research Agenda. / AbuJarour, Safa'a ; Wiesche, Manuel; Andrade, Antonio Diaz; Fedorowicz, Jane; Krasnova, Hanna; Olbrich, Sebastian; Tan, Chee-Wee; Urquhart, Cathy; Venkatesh, Viswanath.

I: Communications of the Association for Information Systems, Bind 44, Nr. 1, 40, 2019, s. 874–891.

Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

TY - JOUR

T1 - ICT-enabled Refugee Integration

T2 - A Research Agenda

AU - AbuJarour, Safa'a

AU - Wiesche, Manuel

AU - Andrade, Antonio Diaz

AU - Fedorowicz, Jane

AU - Krasnova, Hanna

AU - Olbrich, Sebastian

AU - Tan, Chee-Wee

AU - Urquhart, Cathy

AU - Venkatesh, Viswanath

PY - 2019

Y1 - 2019

N2 - The recent phenomenon that has become known as the European refugee crisis is, in reality, a global problem. Accordingly, issues regarding refugee integration have become a central debate topic worldwide. In this paper, we examine how refugees use information and communication technology (ICT) in different regions across the world to understand how ICT supports their desperate journey to safety, their stay in temporary settlement camps, and their post-settlement inclusion in host countries. We conducted a series of interviews with Syrian refugees in Berlin, Germany, to collect preliminary insights. Then, we organized panel discussions at two key information systems conferences (ICIS 2016 and ECIS 2017) that involved participants from various countries. The panel discussions revealed seven key research themes: accessibility to information, availability of education and linguistic resources, admissibility to labor markets and entrepreneurship opportunities, communicability with home country, connectedness with local population, interactivity with host government, and volunteer coordination. We discuss how ICT might help to address issues related to each theme, present research questions relevant to each theme, and supply an illustration of how ICT has been employed to address an aspect of each theme. Insights gathered lead to theoretical implications and future opportunities for research in the information systems field, practical implications for different stakeholders interested in refugee integration to consider, and social implications related to refugee crisis that we cannot ignore.

AB - The recent phenomenon that has become known as the European refugee crisis is, in reality, a global problem. Accordingly, issues regarding refugee integration have become a central debate topic worldwide. In this paper, we examine how refugees use information and communication technology (ICT) in different regions across the world to understand how ICT supports their desperate journey to safety, their stay in temporary settlement camps, and their post-settlement inclusion in host countries. We conducted a series of interviews with Syrian refugees in Berlin, Germany, to collect preliminary insights. Then, we organized panel discussions at two key information systems conferences (ICIS 2016 and ECIS 2017) that involved participants from various countries. The panel discussions revealed seven key research themes: accessibility to information, availability of education and linguistic resources, admissibility to labor markets and entrepreneurship opportunities, communicability with home country, connectedness with local population, interactivity with host government, and volunteer coordination. We discuss how ICT might help to address issues related to each theme, present research questions relevant to each theme, and supply an illustration of how ICT has been employed to address an aspect of each theme. Insights gathered lead to theoretical implications and future opportunities for research in the information systems field, practical implications for different stakeholders interested in refugee integration to consider, and social implications related to refugee crisis that we cannot ignore.

KW - ICT

KW - Refugees

KW - Social inclusion

KW - Integration

KW - ICT

KW - Refugees

KW - Social inclusion

KW - Integration

U2 - 10.17705/1CAIS.04440

DO - 10.17705/1CAIS.04440

M3 - Journal article

VL - 44

SP - 874

EP - 891

JO - Communications of the Association for Information Systems

JF - Communications of the Association for Information Systems

SN - 1529-3181

IS - 1

M1 - 40

ER -

AbuJarour S, Wiesche M, Andrade AD, Fedorowicz J, Krasnova H, Olbrich S et al. ICT-enabled Refugee Integration: A Research Agenda. Communications of the Association for Information Systems. 2019;44(1):874–891. 40. https://doi.org/10.17705/1CAIS.04440