How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services

Kristin Brandl, Michael J. Mol

    Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

    Resumé

    Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing of knowledge-intensive business services (KIBS) in this research. We characterize and dissect the production process of KIBS into five stages (problem-finding & acquisition, problem-solving, choice, execution, monitoring & evaluation) and consequently
    are able to analyze how offshore outsourcing differentially affects costs and value creation in the respective stages. The reconceptualization enables us to provide a clearer and more fine-grained picture of the effects of offshoring and outsourcing decisions, thus helping to further develop our understanding of the reasoning to relocate services geographical and organizational.
    OriginalsprogEngelsk
    TitelProceedings of the 54rd Annual Meeting of the Academy of International Business
    RedaktørerSusan Feinberg, Tunga Kiyak
    Udgivelses stedEast Lansing, MI
    ForlagAcademy of International Business
    Publikationsdato2012
    Sider202
    StatusUdgivet - 2012
    BegivenhedAIB 2012 Annual Meeting: Rethinking the Roles of Business, Government and NGOs in the Global Economy - George Washington University and University of Maryland, Washington, USA
    Varighed: 30 jun. 20123 jul. 2012
    Konferencens nummer: 54
    http://aib.msu.edu/events/2012/

    Konference

    KonferenceAIB 2012 Annual Meeting
    Nummer54
    LokationGeorge Washington University and University of Maryland
    LandUSA
    ByWashington
    Periode30/06/201203/07/2012
    Internetadresse
    NavnAcademy of International Business. Annual Meeting. Proceedings
    Vol/bind54
    ISSN2078-4430

    Citer dette

    Brandl, K., & Mol, M. J. (2012). How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. I S. Feinberg, & T. Kiyak (red.), Proceedings of the 54rd Annual Meeting of the Academy of International Business (s. 202). East Lansing, MI: Academy of International Business. Academy of International Business. Annual Meeting. Proceedings, Bind. 54
    Brandl, Kristin ; Mol, Michael J. / How Offshore Outsourcing Affects Costs and Value Creation : A Process Perspective on Knowledge-Intensive Business Services. Proceedings of the 54rd Annual Meeting of the Academy of International Business. red. / Susan Feinberg ; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2012. s. 202 (Academy of International Business. Annual Meeting. Proceedings, Bind 54).
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    abstract = "Although academic and public interest in service offshoring has increased in recent years, research remains focused mainly on antecedents and benefits of activities, overlooking process aspects. For that reason, we take a process perspective when conceptualizing around offshore outsourcing of knowledge-intensive business services (KIBS) in this research. We characterize and dissect the production process of KIBS into five stages (problem-finding & acquisition, problem-solving, choice, execution, monitoring & evaluation) and consequentlyare able to analyze how offshore outsourcing differentially affects costs and value creation in the respective stages. The reconceptualization enables us to provide a clearer and more fine-grained picture of the effects of offshoring and outsourcing decisions, thus helping to further develop our understanding of the reasoning to relocate services geographical and organizational.",
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    Brandl, K & Mol, MJ 2012, How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. i S Feinberg & T Kiyak (red), Proceedings of the 54rd Annual Meeting of the Academy of International Business. Academy of International Business, East Lansing, MI, Academy of International Business. Annual Meeting. Proceedings, bind 54, s. 202, AIB 2012 Annual Meeting, Washington, USA, 30/06/2012.

    How Offshore Outsourcing Affects Costs and Value Creation : A Process Perspective on Knowledge-Intensive Business Services. / Brandl, Kristin; Mol, Michael J.

    Proceedings of the 54rd Annual Meeting of the Academy of International Business. red. / Susan Feinberg; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2012. s. 202 (Academy of International Business. Annual Meeting. Proceedings, Bind 54).

    Publikation: Bidrag til bog/antologi/rapportKonferenceabstrakt i proceedingsForskningpeer review

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    Brandl K, Mol MJ. How Offshore Outsourcing Affects Costs and Value Creation: A Process Perspective on Knowledge-Intensive Business Services. I Feinberg S, Kiyak T, red., Proceedings of the 54rd Annual Meeting of the Academy of International Business. East Lansing, MI: Academy of International Business. 2012. s. 202. (Academy of International Business. Annual Meeting. Proceedings, Bind 54).