Harambee

A Novel Usability Evaluation Method for Low-End Users in Kenya

Cecilia Oyugi, José Abdelnour-Nocera, Torkil Clemmensen

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

    Resumé

    The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.
    OriginalsprogEngelsk
    TitelNordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction : Fun, Fast, Foundational
    RedaktørerThomas Olsson, Ebba Hvannberg
    Udgivelses stedNew York
    ForlagAssociation for Computing Machinery
    Publikationsdatookt. 2014
    Sider179-188
    ISBN (Trykt)9781450325424
    DOI
    StatusUdgivet - okt. 2014
    BegivenhedThe 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational - Helsinki, Finland
    Varighed: 26 okt. 201430 okt. 2014
    Konferencens nummer: 8
    http://nordichi2014.org/

    Konference

    KonferenceThe 8th Nordic Conference on Human-Computer Interaction
    Nummer8
    LandFinland
    ByHelsinki
    Periode26/10/201430/10/2014
    Internetadresse

    Emneord

    • Cross-cultural Evaluation
    • Usability Methods
    • International Usability Evaluation

    Citer dette

    Oyugi, C., Abdelnour-Nocera, J., & Clemmensen, T. (2014). Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. I T. Olsson, & E. Hvannberg (red.), NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational (s. 179-188). New York: Association for Computing Machinery. https://doi.org/10.1145/2639189.2639227
    Oyugi, Cecilia ; Abdelnour-Nocera, José ; Clemmensen, Torkil. / Harambee : A Novel Usability Evaluation Method for Low-End Users in Kenya. NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. red. / Thomas Olsson ; Ebba Hvannberg. New York : Association for Computing Machinery, 2014. s. 179-188
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    title = "Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya",
    abstract = "The research reported in this paper seeks to advance the discussion on cultural usability and its implementation among non-western users. This investigation focuses on the effect of culture on the quality of usability evaluation results among Kenyan young professionals and Kenyan farmers. Literature review and field observation studies were used to develop a theoretical framework, which in turn was used to scaffold a usability evaluation method 'Harambee', depicting working together during the evaluation exercise. The 'Harambee' and Retrospective Protocol methods were implemented and usability results compared. The quality of the farmers' usability results consistently improved with the 'Harambee' method but not so with the young professionals. Despite being from the same culture-group, the effect of culture on quality of usability results seems to differ among high-end and low-end users. Consequently, when adapting UEMs, there is a need to go beyond the national cultural level and focus on the user-type too.",
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    Oyugi, C, Abdelnour-Nocera, J & Clemmensen, T 2014, Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. i T Olsson & E Hvannberg (red), NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. Association for Computing Machinery, New York, s. 179-188, The 8th Nordic Conference on Human-Computer Interaction, Helsinki, Finland, 26/10/2014. https://doi.org/10.1145/2639189.2639227

    Harambee : A Novel Usability Evaluation Method for Low-End Users in Kenya. / Oyugi, Cecilia; Abdelnour-Nocera, José; Clemmensen, Torkil.

    NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. red. / Thomas Olsson; Ebba Hvannberg. New York : Association for Computing Machinery, 2014. s. 179-188.

    Publikation: Bidrag til bog/antologi/rapportKonferencebidrag i proceedingsForskningpeer review

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    Oyugi C, Abdelnour-Nocera J, Clemmensen T. Harambee: A Novel Usability Evaluation Method for Low-End Users in Kenya. I Olsson T, Hvannberg E, red., NordiCHI '14. Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational. New York: Association for Computing Machinery. 2014. s. 179-188 https://doi.org/10.1145/2639189.2639227