Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning, Marcus Møller Larsen, Pratyush Bharati

    Publikation: Working paperForskning

    Abstrakt

    We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    OriginalsprogEngelsk
    UdgivelsesstedBoston
    UdgiverUniversity of Massachusetts Press
    Antal sider48
    StatusUdgivet - 2015
    NavnManagement Science and Information Systems Faculty Publication Series
    Nummer49

    Emneord

    • Global sourcing
    • Outsourcing
    • Offshoring
    • Internationalization strategies
    • Information and communication technology
    • Geographic distance
    • Business- to -business industries
    • Born-global firms
    • 24/7 operations

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