Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning; Marcus Møller Larsen; Pratyush M. Bharati

doi:10.1057/jibs.2015.14

Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning, Marcus Møller Larsen, Pratyush M. Bharati

University of Massachusetts Boston

Publikation: Bidrag til tidsskrift › Tidsskriftartikel › Forskning › peer review

Abstract

Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

Originalsprog	Engelsk
Tidsskrift	Journal of International Business Studies
Vol/bind	46
Udgave nummer	7
Sider (fra-til)	850-877
Antal sider	28
ISSN	0047-2506
DOI	https://doi.org/10.1057/jibs.2015.14
Status	Udgivet - sep. 2015

Emneord

Global outsourcing
Internationalization
Information and communication technology
Geographic distance
Service integration
Time zones

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10.1057/jibs.2015.14Licens: Ikke-specificeret

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Citationsformater

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