Global Delivery Models

The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

Stephan Manning, Marcus Møller Larsen, Pratyush M. Bharati

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    Resumé

    Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.
    OriginalsprogEngelsk
    TidsskriftJournal of International Business Studies
    Vol/bind46
    Udgave nummer7
    Sider (fra-til)850-877
    Antal sider28
    ISSN0047-2506
    DOI
    StatusUdgivet - sep. 2015

    Emneord

    • Global outsourcing
    • Internationalization
    • Information and communication technology
    • Geographic distance
    • Service integration
    • Time zones

    Citer dette

    @article{5b65f57d7f8a48f4b6cab3f096eabb84,
    title = "Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry",
    abstract = "Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.",
    keywords = "Global outsourcing, Internationalization, Information and communication technology, Geographic distance, Service integration, Time zones",
    author = "Stephan Manning and {M{\o}ller Larsen}, Marcus and Bharati, {Pratyush M.}",
    year = "2015",
    month = "9",
    doi = "10.1057/jibs.2015.14",
    language = "English",
    volume = "46",
    pages = "850--877",
    journal = "Journal of International Business Studies",
    issn = "0047-2506",
    publisher = "Palgrave Macmillan Ltd.",
    number = "7",

    }

    Global Delivery Models : The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry. / Manning, Stephan; Møller Larsen, Marcus; Bharati, Pratyush M.

    I: Journal of International Business Studies, Bind 46, Nr. 7, 09.2015, s. 850-877.

    Publikation: Bidrag til tidsskriftTidsskriftartikelForskningpeer review

    TY - JOUR

    T1 - Global Delivery Models

    T2 - The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry

    AU - Manning, Stephan

    AU - Møller Larsen, Marcus

    AU - Bharati, Pratyush M.

    PY - 2015/9

    Y1 - 2015/9

    N2 - Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

    AB - Global delivery models (GDMs) are transforming the global IT and business process outsourcing industry. GDMs are a new form of client-specific investment promoting service integration with clients by combining client proximity with time-zone spread for 24/7 service operations. We investigate antecedents and contingencies of setting up GDM structures. Based on comprehensive data we show that providers are likely to establish GDM location configurations when clients value access to globally distributed talent and speed of service delivery, in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

    KW - Global outsourcing

    KW - Internationalization

    KW - Information and communication technology

    KW - Geographic distance

    KW - Service integration

    KW - Time zones

    UR - http://sfx-45cbs.hosted.exlibrisgroup.com/45cbs?url_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&ctx_enc=info:ofi/enc:UTF-8&ctx_ver=Z39.88-2004&rfr_id=info:sid/sfxit.com:azlist&sfx.ignore_date_threshold=1&rft.object_id=954921364516

    U2 - 10.1057/jibs.2015.14

    DO - 10.1057/jibs.2015.14

    M3 - Journal article

    VL - 46

    SP - 850

    EP - 877

    JO - Journal of International Business Studies

    JF - Journal of International Business Studies

    SN - 0047-2506

    IS - 7

    ER -