Global Delivery Models: The Role of Speed and Time Zones in Global Business Services

Stephan Manning, Marcus M. Larsen, Pratyush Bharati

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferenceabstrakt i proceedingsForskningpeer review

    Resumé

    This article examines antecedents and performance implications of global delivery models (GDMs) in global business services. GDMs require geographically distributed operations to exploit both proximity to clients and time-zone spread for efficient service delivery. We propose and empirically show that service providers who differentiate based on speed of service delivery are likely to set up GDM structures, and that these structures positively affect deal renewal rates if speed is important for clients in selecting vendors. Findings imply that, as co-location becomes less necessary for providing digitalized services, time zones increasingly affect.
    This article examines antecedents and performance implications of global delivery models (GDMs) in global business services. GDMs require geographically distributed operations to exploit both proximity to clients and time-zone spread for efficient service delivery. We propose and empirically show that service providers who differentiate based on speed of service delivery are likely to set up GDM structures, and that these structures positively affect deal renewal rates if speed is important for clients in selecting vendors. Findings imply that, as co-location becomes less necessary for providing digitalized services, time zones increasingly affect.
    SprogEngelsk
    TitelProceedings of the 55th Annual Meeting of the Academy of International Business
    RedaktørerPatricia McDougall-Covin, Tunga Kiyak
    Udgivelses stedEast Lansing, MI
    ForlagAcademy of International Business
    Dato2013
    Sider15
    StatusUdgivet - 2013
    BegivenhedAIB 2013 Annual Meeting : Bridging the Divide: Linking IB to Complementary Disciplines and Practice - Sabancı University, Koç University, and Özyeğin University, Istanbul, Tyrkiet
    Varighed: 3 jul. 20136 jul. 2013
    Konferencens nummer: 55
    http://aib.msu.edu/events/2013/

    Konference

    KonferenceAIB 2013 Annual Meeting
    Nummer55
    LokationSabancı University, Koç University, and Özyeğin University
    LandTyrkiet
    ByIstanbul
    Periode03/07/201306/07/2013
    Internetadresse
    NavnAcademy of International Business. Annual Meeting. Proceedings
    Vol/bind55
    ISSN2078-4430

    Citer dette

    Manning, S., Larsen, M. M., & Bharati, P. (2013). Global Delivery Models: The Role of Speed and Time Zones in Global Business Services. I P. McDougall-Covin, & T. Kiyak (red.), Proceedings of the 55th Annual Meeting of the Academy of International Business (s. 15). East Lansing, MI: Academy of International Business. Academy of International Business. Annual Meeting. Proceedings, Bind. 55
    Manning, Stephan ; Larsen, Marcus M. ; Bharati, Pratyush . / Global Delivery Models : The Role of Speed and Time Zones in Global Business Services. Proceedings of the 55th Annual Meeting of the Academy of International Business. red. / Patricia McDougall-Covin ; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2013. s. 15 (Academy of International Business. Annual Meeting. Proceedings, ???volume??? 55).
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    abstract = "This article examines antecedents and performance implications of global delivery models (GDMs) in global business services. GDMs require geographically distributed operations to exploit both proximity to clients and time-zone spread for efficient service delivery. We propose and empirically show that service providers who differentiate based on speed of service delivery are likely to set up GDM structures, and that these structures positively affect deal renewal rates if speed is important for clients in selecting vendors. Findings imply that, as co-location becomes less necessary for providing digitalized services, time zones increasingly affect.",
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    Manning, S, Larsen, MM & Bharati, P 2013, Global Delivery Models: The Role of Speed and Time Zones in Global Business Services. i P McDougall-Covin & T Kiyak (red), Proceedings of the 55th Annual Meeting of the Academy of International Business. Academy of International Business, East Lansing, MI, Academy of International Business. Annual Meeting. Proceedings, bind 55, s. 15, AIB 2013 Annual Meeting , Istanbul, Tyrkiet, 03/07/2013.

    Global Delivery Models : The Role of Speed and Time Zones in Global Business Services. / Manning, Stephan ; Larsen, Marcus M.; Bharati, Pratyush .

    Proceedings of the 55th Annual Meeting of the Academy of International Business. red. / Patricia McDougall-Covin; Tunga Kiyak. East Lansing, MI : Academy of International Business, 2013. s. 15.

    Publikation: Kapitel i bog/rapport/konferenceprocesKonferenceabstrakt i proceedingsForskningpeer review

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    AB - This article examines antecedents and performance implications of global delivery models (GDMs) in global business services. GDMs require geographically distributed operations to exploit both proximity to clients and time-zone spread for efficient service delivery. We propose and empirically show that service providers who differentiate based on speed of service delivery are likely to set up GDM structures, and that these structures positively affect deal renewal rates if speed is important for clients in selecting vendors. Findings imply that, as co-location becomes less necessary for providing digitalized services, time zones increasingly affect.

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    Manning S, Larsen MM, Bharati P. Global Delivery Models: The Role of Speed and Time Zones in Global Business Services. I McDougall-Covin P, Kiyak T, red., Proceedings of the 55th Annual Meeting of the Academy of International Business. East Lansing, MI: Academy of International Business. 2013. s. 15. (Academy of International Business. Annual Meeting. Proceedings, Bind 55).